---
title: "POP MART responds to Labubu's poor quality control: there will be quality inspection before leaving the factory, subject to the actual product"
description: "POP MART responded to the quality control issues of Labubu, stating that quality inspections will be conducted before leaving the factory, with specifics based on the actual product. Consumers have re"
type: "news"
locale: "en"
url: "https://longbridge.com/en/news/242188029.md"
published_at: "2025-05-28T11:15:11.000Z"
---

# POP MART responds to Labubu's poor quality control: there will be quality inspection before leaving the factory, subject to the actual product

> POP MART responded to the quality control issues of Labubu, stating that quality inspections will be conducted before leaving the factory, with specifics based on the actual product. Consumers have reported issues with the Labubu products they received, such as tilted heads and paint peeling. Customer service indicated that these situations may occur during the production process and are considered normal, encouraging consumers to contact customer service for assistance if there are any issues

POP MART's Labubu third-generation vinyl plush products have taken the world by storm, with many players reporting that "it's hard to get one." The blind box prices for this series in the second-hand market have generally seen a premium. However, on social media, many consumers have reported various quality control issues with the Labubu they received, such as tilted heads, paint peeling, loose threads, and bald spots. One consumer stated that they purchased the third-generation Labubu through official channels at the original price of 99 yuan and waited over a month for delivery, only to find the "tilted head" issue upon receipt. "The item is definitely real, but the quality is indeed poor." Another consumer mentioned that she exchanged her Labubu 1.0 purchased through official channels four times within a month due to defects, stating, "It got worse with each exchange. I initially requested a replacement due to paint peeling and bald spots, but the subsequent ones all had tilted heads." Regarding the quality control and quality issues of factory products, POP MART's customer service stated that the shipped products are all brand new and undergo quality inspection before leaving the factory, with specifics based on the actual goods received. POP MART's online customer service indicated that the figures are toys that incorporate elements of art, design, and trends, and that issues such as uneven coloring, slight scratches, or bubbles during production are considered normal. If there are any problems with the product upon receipt, customers can contact customer service

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> **Disclaimer**: This article is for reference only and does not constitute any investment advice.