---
title: "Spending 1,800 yuan on JD.com to buy a LABUBU blind box, only to find it was \"garbage\"? Customer service responds: We are handling it"
description: "A consumer purchased a LABUBU blind box on JD.com for 1,800 yuan, only to find it empty with only trash items inside upon opening. The consumer complained that the purchase was intended as a gift and "
type: "news"
locale: "en"
url: "https://longbridge.com/en/news/254779659.md"
published_at: "2025-08-27T10:05:07.000Z"
---

# Spending 1,800 yuan on JD.com to buy a LABUBU blind box, only to find it was "garbage"? Customer service responds: We are handling it

> A consumer purchased a LABUBU blind box on JD.com for 1,800 yuan, only to find it empty with only trash items inside upon opening. The consumer complained that the purchase was intended as a gift and recorded a video during the unboxing to prevent counterfeit issues. JD.com's customer service stated that they are handling the issue and emphasized that the product is genuine

Recently, a consumer complained on the Black Cat Complaint platform, stating, "I spent over 1,800 yuan on JD.com to purchase two LABUBU third-generation products, but when I opened the box, it was empty. There was not a single LABUBU toy inside; instead, it was filled with random trash, including old pillows, fans, slippers, and so on." The consumer told Sina Technology, "I bought the two LABUBU boxes as gifts, and since I heard that the supply was tight and there were rumors online about possible counterfeit products, I recorded a video while opening the package. However, when I opened it, it was all this junk like broken pillows and slippers." In response, Sina Technology reached out to JD.com for verification, but as of the time of publication, there has been no official response. The official customer service of JD Index stated, "The product is definitely guaranteed to be genuine. Relevant colleagues have already intervened and are handling the issue."

### Related Stocks

- [JD.US - JD.com](https://longbridge.com/en/quote/JD.US.md)
- [09618.HK - JD-SW](https://longbridge.com/en/quote/09618.HK.md)

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> **Disclaimer**: This article is for reference only and does not constitute any investment advice.