---
title: "HSBC Customer Who Lost $32,550 to Scammers Receives Small, ‘Goodwill’ Reimbursement From Bank After Two-Year Battle: Report"
description: "A customer of HSBC lost $32,550 to a scammer posing as a government official. After a two-year battle, she received a goodwill reimbursement of $6,170, which is less than a fifth of her loss. Initiall"
type: "news"
locale: "en"
url: "https://longbridge.com/en/news/255731244.md"
published_at: "2025-09-03T07:28:02.000Z"
---

# HSBC Customer Who Lost $32,550 to Scammers Receives Small, ‘Goodwill’ Reimbursement From Bank After Two-Year Battle: Report

> A customer of HSBC lost $32,550 to a scammer posing as a government official. After a two-year battle, she received a goodwill reimbursement of $6,170, which is less than a fifth of her loss. Initially, HSBC refused to reimburse her, claiming she was responsible for disclosing her account details. Despite her pleas for full reimbursement, the bank maintained its stance, leading Qian to accept the partial compensation.

A customer of the largest European bank by total assets, who reportedly lost thousands of dollars to scammers, is getting reimbursed less than a fifth of the amount she lost.

According to The Sydney Morning Herald, Katrina Qian lost approximately $32,550 to a male scammer pretending to be a government official in the first half of 2023.

The scammer reportedly called Qian and informed her he urgently needed her bank account details to stop suspicious transactions. Qian, who had four bank accounts, disclosed her HSBC account details to the caller.

The Sydney Morning Herald cites her saying,

The report says the money was drained from Qian’s account and exchanged into sterling pounds before being sent to a recipient outside Australia without HSBC flagging the transaction.

According to The Sydney Morning Herald, HSBC initially refused to reimburse Qian on the basis that she was responsible for the losses since she disclosed her login credentials to the scammer.

Earlier this year, Qian reiterated her plea for full reimbursement from HSBC, but the British multinational denied responsibility and offered approximately $6,170 as “goodwill” compensation.

The report cites Qian saying,

The report says Qian accepted the partial reimbursement.

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> **Disclaimer**: This article is for reference only and does not constitute any investment advice.