--- title: "Five9 Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for the Eighth Time | FIVN Stock News" description: "Five9 has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for the eighth consecutive time. This recognition highlights Five9's Completeness of Vi" type: "news" locale: "en" url: "https://longbridge.com/en/news/256781653.md" published_at: "2025-09-10T15:27:00.000Z" --- # Five9 Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for the Eighth Time | FIVN Stock News > Five9 has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for the eighth consecutive time. This recognition highlights Five9's Completeness of Vision and Ability to Execute, showcasing its commitment to innovation and customer experience. The Five9 Intelligent CX Platform, powered by AI, offers solutions for enterprises to enhance customer interactions across multiple channels. CEO Mike Burkland emphasized the importance of this recognition in validating Five9's strategy and the trust placed in the company by thousands of enterprises. 09/10/2025 - 11:27 AM *Five9 Recognized for Completeness of Vision and Ability to Execute* SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced that it has once again been positioned by Gartner as a Leader in the Magic Quadrant for Contact Center as a Service (CCaaS) for its Completeness of Vision and Ability to Execute. This marks the eighth time that Five9 has been recognized as a Leader, in our opinion, demonstrating the company’s consistent innovation, trusted expertise, and proven ability to deliver exceptional customer experiences. The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions that help enterprises of all sizes – from midsize organizations to large enterprises with more than 10,000 agents – create connected, intelligent, and personalized experiences in the era of The New CX. The platform offers advanced AI and speech recognition features, widely adopted across the CCaaS industry, supported by experienced teams known for responsive service and Technical Account Management (TAM) expertise, and built on a cloud-native architecture tailored to support complex, large-scale contact center environments. Gartner defines contact center as a service (CCaaS) as SaaS-based applications that enable organizations to manage customer interactions across multiple channels in a unified way, balancing both customer and employee experiences. According to the report, CCaaS solutions are evolving to seamlessly orchestrate self-service and agent-assisted interactions, reflecting the growing preference for digital and remote engagement while still supporting a mix of options to meet diverse needs. Gartner further highlights innovation across the industry, including AI-driven automation, advanced analytics to better understand intent and context, and deeper integrations with CRM and IT service management platforms — all designed to improve the quality of customer engagement while enhancing the employee experience. “Helping our customers transform and elevate their customer experiences has been the guiding principle of Five9 from the very beginning,” said Mike Burkland, CEO and Chairman of Five9. “We believe being named a Leader in the Gartner Magic Quadrant for the eighth time validates our strategy and underscores the trust that thousands of enterprises place in Five9. With our AI-driven platform, CX expertise, and unmatched market fit, we remain committed to building industry-defining solutions that empower organizations to connect with their customers in more meaningful, effortless, and impactful ways.” Magic Quadrant reports are the culmination of research in specific markets, providing a wide-angle view of the relative positions of the market competitors. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is strong and differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players. This research helps enterprises align vendor selection with their unique business and technology needs. Receive your complimentary copy of the Magic Quadrant report here. Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 8 September, 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. **About Five9** Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. For more information, visit www.five9.com Engage with us @Five9, LinkedIn, Facebook, Blog View source version on businesswire.com: https://www.businesswire.com/news/home/20250910376738/en/ Hannah Blackington Marketing Communications Director Press@five9.com Source: Five9 ### Related Stocks - [FIVN.US - Five9](https://longbridge.com/en/quote/FIVN.US.md) ## Related News & Research | Title | Description | URL | |-------|-------------|-----| | Cabinetworks Group 委托 eGain 开发人工智能知识管理系统 | Cabinetworks Group 已选择 eGain 的 AI 知识中心和 AI 代理解决方案用于呼叫中心，以现代化其知识管理和客户服务。该合作伙伴关系得到了 Current Connections 和 Sandler Partners | [Link](https://longbridge.com/en/news/275328350.md) | | Five9 与 Google Cloud 合作推出企业级 AI 客户体验解决方案 | Five9 公司与谷歌云合作推出了一项企业客户体验人工智能解决方案。此次合作将 Five9 的人工智能驱动智能客户体验平台与谷歌云的 Gemini 企业客户体验和 Vertex AI 平台整合，旨在提升客户互动。客户可以通过谷歌云市场购买 | [Link](https://longbridge.com/en/news/272318084.md) | | Five9 将在 Needham 增长大会上发表演讲 | Five9 Inc. 将于 1 月 13 日参加第 28 届 Needham 增长会议，管理团队将参与此次会议。网络直播将在 Five9 网站的投资者关系部分提供 | [Link](https://longbridge.com/en/news/271837280.md) | | Five9：受益于云 CCaaS 迁移和集成人工智能，支持买入评级 | Needham 分析师 Scott Berg 对 Five9 (FIVN) 股票维持买入评级，指出其在基于云的联络中心即服务 (CCaaS) 市场中的强大地位。Berg 强调了从本地系统向云解决方案转变作为增长驱动因素，并指出 Five9 | [Link](https://longbridge.com/en/news/270481655.md) | | Five9 任命 Amit Mathradas 为新任 CEO，接替 Michael Burkland | Five9 Inc. 已任命 Amit Mathradas 为新任首席执行官，任职时间自 2026 年 2 月 2 日起，接替 Michael Burkland。Burkland 将继续担任首席执行官直至过渡完成，并在 2026 年年度会议 | [Link](https://longbridge.com/en/news/273237532.md) | --- > **Disclaimer**: This article is for reference only and does not constitute any investment advice.