--- title: "Lennox Invests in AI Agents to Enhance Technician Support and Customer Experience | LII Stock News" description: "Lennox (NYSE: LII) is enhancing its digital transformation by investing in AI-powered tools to improve technician support and customer experience. The company has launched two AI agents: one for HVAC " type: "news" locale: "en" url: "https://longbridge.com/en/news/256782134.md" published_at: "2025-09-10T15:31:00.000Z" --- # Lennox Invests in AI Agents to Enhance Technician Support and Customer Experience | LII Stock News > Lennox (NYSE: LII) is enhancing its digital transformation by investing in AI-powered tools to improve technician support and customer experience. The company has launched two AI agents: one for HVAC technicians and dealers, and another for homeowners. The Technical Support AI agent assists technicians in troubleshooting and servicing Lennox equipment, recognizing over 250 error codes. Since its launch, it has logged over 15,000 sessions with a 96% positive feedback rate. Lennox aims to streamline support and improve service speed through these AI-driven solutions. *More than 7,000 technicians have registered for the Lennox Technical Support AI agent, saving valuable time in the field.* , /PRNewswire/ --Lennox (NYSE: LII), a leading provider of innovative climate control solutions, is accelerating its digital transformation through strategic investments in AI-powered tools designed to enhance the customer experience. As part of this strategy, Lennox Residential HVAC has launched two AI agents: one tailored for HVAC technicians and dealers, and another designed for homeowners. The Technical Support AI agent helps dealers and HVAC technicians troubleshoot, service, and repair Lennox equipment more efficiently. Trained on Lennox data and built with a conversational interface, the tool offers on-demand access to essential support functions including warranty lookups, repair parts finder, error code explanations, and step-by-step troubleshooting. It currently recognizes and interprets more than 250 error codes and provides guidance for common service issues. Available in English, Spanish, and French through LennoxPros.com and accessible via SMS for registered users, the tool ensures immediate support is available even when internet access is limited. "This investment is part of our digital transformation, which starts by addressing the needs of our customers," said Lennox Chief Technology Officer Prakash Bedapudi. "The Technical Support AI agent gives dealers and technicians instant access to information that would otherwise require a call or a manual search, saving valuable time in the field. It is a meaningful step in our ongoing strategy to strengthen the overall customer experience." Designed to be the first stop for support in the field, the tool complements existing Lennox support services. Since its launch earlier this year, the Technical Support AI agent has logged over 15,000 sessions, with as many as 760 sessions occurring weekly. More than 7,000 technicians have registered for the tool providing positive session feedback 96 percent of the time. Built to learn and improve through usage and feedback, the agent will continue to evolve and improve with planned updates that expand its capabilities. Lennox is also enhancing consumer support through a dedicated AI agent on Lennox.com. Designed for both desktop and mobile use and available in English, Spanish, and French, this tool helps homeowners find local Lennox dealers, register products, access warranty information, and troubleshoot Lennox smart thermostats. It allows homeowners to resolve basic support needs quickly and independently, streamlining access to essential information. Through investments in AI-driven support solutions, Lennox is equipping its partners and customers with tools that improve service speed, reduce downtime, and enhance the customer experience. **ABOUT LENNOX** Lennox (NYSE:**LII**) is a leader in energy-efficient climate-control solutions. Dedicated to sustainability and creating comfortable and healthier environments for our residential and commercial customers while reducing their carbon footprint, we innovate with our cooling, heating, indoor air quality, and refrigeration systems. Additional information on Lennox is available at**www.lennox.com**. **Media Contact** **pr@lennox.com** **Investor Contact** **investor@lennox.com** SOURCE Lennox International Inc. ### Related Stocks - [LII.US - Lennox](https://longbridge.com/en/quote/LII.US.md) ## Related News & Research | Title | Description | URL | |-------|-------------|-----| | OpenClaw 之父爆猛料：Meta 和 OpenAI 跪着抢人，小扎亲自求收购 | 在一场重磅播客访谈中，OpenClaw 之父 Peter Steinberger 透露，Meta 的扎克伯格和 OpenAI 的 Sam Altman 都在积极拉拢他，甚至扎克伯格亲自表示对 OpenClaw 的赞赏。两大科技巨头同时争抢人 | [Link](https://longbridge.com/en/news/275962731.md) | | 雷诺士将举办 2026 年投资者日 \| LII 股票新闻 | Lennox（纽约证券交易所代码：LII）将在 2026 年 3 月 4 日在达拉斯 - 沃斯堡地区举办投资者日活动。此次活动将包括首席执行官 Alok Maskara 及其他高管的演讲，讨论公司的运营进展、战略优先事项和长期增长目标。活动 | [Link](https://longbridge.com/en/news/275483556.md) | | AI 淘金热变成 AI 恐慌潮！华尔街新共识：躲开一切可能被颠覆的公司 | 投资者不再热衷于寻找 AI 赢家，而是急于抛售任何可能被 AI 颠覆的公司股票，这种” 先卖出、再提问” 的恐慌情绪正在从软件行业蔓延至金融服务、财富管理、保险经纪和法律服务等多个领域。宁愿错杀也不愿承担被 AI 颠覆风险的心态正在重塑华尔 | [Link](https://longbridge.com/en/news/275557016.md) | | AI 冲击 “重灾区”，印度 IT 股崩了，印度的出口引擎要熄火了？ | 受 Anthropic 等 AI 自动化工具冲击，周四印度 IT 股暴跌超 4% 至四个月低点，行业龙头塔塔咨询等公司重挫。AI 引发的业务替代担忧叠加美国降息预期减弱，导致行业市值大幅蒸发。虽有政策利好及企业转型尝试，但其传统劳动密集型模 | [Link](https://longbridge.com/en/news/275704808.md) | | 本轮 AI 大清洗，财富管理平台被错杀了？ | 随着 AI 税务规划工具的推出，财富管理平台股价承压，市场情绪恐慌。美银美林的研报指出，这一抛售是情绪化的错杀，AI 是增强而非替代顾问的工具。高净值客户仍需人类顾问的专业建议，AI 的价值在于提升效率。报告认为，具备高净值客户基础、积极嵌 | [Link](https://longbridge.com/en/news/275890826.md) | --- > **Disclaimer**: This article is for reference only and does not constitute any investment advice.