---
title: "Apple customer service responds to iPhone 17 Pro green screen: System call exception occurred, can be updated to fix"
type: "News"
locale: "en"
url: "https://longbridge.com/en/news/258468225.md"
description: "Apple customer service responded to the iPhone 17 Pro screen issue, stating that system call anomalies can be fixed through updates. Users reported problems such as green screens and purple screens, with some opting for returns. Apple stated that it will conduct hardware inspections and check the software system to ensure product quality"
datetime: "2025-09-23T07:21:01.000Z"
locales:
  - [zh-CN](https://longbridge.com/zh-CN/news/258468225.md)
  - [en](https://longbridge.com/en/news/258468225.md)
  - [zh-HK](https://longbridge.com/zh-HK/news/258468225.md)
---

> Supported Languages: [简体中文](https://longbridge.com/zh-CN/news/258468225.md) | [繁體中文](https://longbridge.com/zh-HK/news/258468225.md)


# Apple customer service responds to iPhone 17 Pro green screen: System call exception occurred, can be updated to fix

Recently, the Apple iPhone 17 series officially went on sale, and some users who received the first batch of new devices reported issues with the iPhone 17 Pro screen: half of the screen displayed a green tint, and the screen appeared green and purple, jokingly referred to as having a "Aurora effect." Some users reported that after successfully obtaining the iPhone 17 Pro from official channels and transferring their data, the screen turned "purple." Other users stated that the screen was normal when they first powered it on, but after downloading a few commonly used apps, half of the screen turned green. Instead of sending it back for inspection, these users chose to return the device directly. In response, Apple customer service acknowledged receiving feedback from other users regarding screen issues, stating that if there are abnormal screen brightness issues, Apple will first conduct hardware diagnostics on the phone. Apple's screens and other hardware undergo strict quality inspections during manufacturing, and after ruling out rare hardware issues, they will conduct software system checks. Sometimes, the system's color functions may malfunction, which can be fixed through system updates

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