BEAR APPLIANCE responds to the "explosion" incident of the health pot: specific reasons and responsibilities have not yet been determined

Recently, Ms. Wang, a consumer from Heze, Shandong, reported online that her BEAR APPLIANCE health pot suddenly exploded, causing 40% burns to her one-year-old child. On September 29th, the child's parents told reporters that BEAR APPLIANCE had arranged for a dedicated person to communicate, but the compensation matter had not yet been determined. Staff from the BEAR APPLIANCE online store responded that a dedicated person had been arranged to offer condolences, but the specific cause and responsibility of the accident had not yet been clarified. Customer service personnel stated, "BEAR promises that every product undergoes strict quality inspection before leaving the factory. Our health pot has gone through multiple rounds of safety testing from design to production, and there are relevant national testing reports. However, since the pot is made of glass, we recommend avoiding collisions and impacts during use."