ICBC Asia launches emergency measures to support disaster victims through tough times

ICBC Asia stated that it actively responds to the emergency support measures of the Hong Kong Monetary Authority and the Hong Kong Association of Banks, fully supporting residents affected by the Tai Po fire to get through this difficult time. It has specially established an internal task force for emergency support measures, directly led by management, to coordinate resources across the bank, formulate and promote the implementation of specific execution plans for related emergency support measures, and guide and supervise frontline service personnel to respond promptly and appropriately to the financial service needs of affected residents.

The bank has also launched a series of emergency support measures again, and will continue to maintain special business hours for the Tai Po branch this weekend. It has specifically formulated a special support plan to provide affected customers with a "no interest, no principal repayment" support measure for up to 6 months, during which late fees and handling fees will be waived, covering mortgage loans, leasing loans, insurance financing, personal loans, tax loans, credit cards, etc. Borrowers residing at Wang Fuk Court do not need to submit additional proof materials and can have their applications processed quickly by the business department as a special case. The loan term will also be correspondingly extended after the grace period (except for insurance financing with monthly interest repayment and one-time principal repayment at maturity). Meanwhile, the bank's staff is proactively contacting affected residents who purchased policies through the bank to assist them in obtaining compensation as soon as possible.

In addition, the bank indicated that it relies on the integrated linkage mechanism of the ICBC Group in the Guangdong-Hong Kong-Macao Greater Bay Area to strengthen information sharing and business linkage among various institutions, establishing a collaborative mechanism in areas such as fund dispatch, cross-border settlement, and emergency financing, jointly building a financial support network to provide systematic guarantee support for disaster relief and post-disaster reconstruction work in Hong Kong. ICBC's institutions in the Greater Bay Area support domestic and foreign enterprises and individuals in donating to relevant relief funds in Hong Kong through an online donation green channel for both local and foreign currencies, ensuring that donations are safe, transparent, and received with "zero delay."