---
title: "By 2025, Agentic AI is redefining CX Automation, featuring companies like Balto, CallMiner, OnviSource, Sendbird, and Verint Systems."
type: "News"
locale: "en"
url: "https://longbridge.com/en/news/271972231.md"
description: "A report titled \"2025 Agentic AI: Redefining CX Automation\" highlights the role of AI in transforming contact centers into adaptive environments. Companies like Balto, CallMiner, OnviSource, Sendbird, and Verint Systems are featured as key players in this shift. The focus is on scalability, personalization, and operational efficiency, with agentic AI enhancing customer experiences by replicating agent behaviors and deriving insights from interactions. This transformation is crucial for evolving customer experience strategies."
datetime: "2026-01-08T18:15:25.000Z"
locales:
  - [zh-CN](https://longbridge.com/zh-CN/news/271972231.md)
  - [en](https://longbridge.com/en/news/271972231.md)
  - [zh-HK](https://longbridge.com/zh-HK/news/271972231.md)
---

> Supported Languages: [简体中文](https://longbridge.com/zh-CN/news/271972231.md) | [繁體中文](https://longbridge.com/zh-HK/news/271972231.md)


# By 2025, Agentic AI is redefining CX Automation, featuring companies like Balto, CallMiner, OnviSource, Sendbird, and Verint Systems.

Dublin - A report titled "2025 Agentic AI: Redefining CX Automation" is now available on ResearchAndMarkets.com. This report explores how AI and automation are transforming contact centers into adaptive and intelligence-driven spaces. Businesses are focusing on scalability, personalization, and operational efficiency, leading to the rise of agentic AI as a crucial facilitator in this transformation. Agentic AI goes beyond simple automation by replicating agent behaviors, deriving insights from interactions, and adapting dynamically to enhance customer experiences. This shift towards agentic AI is seen as pivotal in reshaping customer experience strategies.

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