---
title: "Banking complaints in Hong Kong rise by 16% in 2025, reaching 4,005, with a 38% increase in account operation issues. Regulator calls for better customer communication."
type: "News"
locale: "en"
url: "https://longbridge.com/en/news/275697330.md"
description: "Banking complaints in Hong Kong rose by 16% in 2025, totaling 4,005, with account operation issues increasing by 38%. The Hong Kong Monetary Authority (HKMA) is urging banks to improve customer communication to address these concerns and enhance customer experience in banking interactions."
datetime: "2026-02-12T03:46:58.000Z"
locales:
  - [zh-CN](https://longbridge.com/zh-CN/news/275697330.md)
  - [en](https://longbridge.com/en/news/275697330.md)
  - [zh-HK](https://longbridge.com/zh-HK/news/275697330.md)
---

# Banking complaints in Hong Kong rise by 16% in 2025, reaching 4,005, with a 38% increase in account operation issues. Regulator calls for better customer communication.

The Hong Kong Monetary Authority (HKMA) has disclosed that there were a total of 4,005 complaints related to banking services in 2025. Among these, account operation issues saw a significant increase of 38% compared to the previous reporting period. In response to this surge in grievances, the regulatory body is emphasizing the necessity for banks to enhance their methods of customer communication. This call for improvement comes as part of efforts to address and mitigate the challenges faced by customers in their banking interactions.

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