---
title: "The China Banking and Insurance Regulatory Commission interviewed six travel platforms including Trip.com and Gaode regarding issues in their lending businesses"
description: "The Financial Regulatory Administration and the Market Supervision Administration conducted interviews with six travel platforms, including TONGCHENGTRAVEL, Amap, Fliggy, Ctrip, Airline Travel Allianc"
type: "news"
locale: "en"
url: "https://longbridge.com/en/news/275891504.md"
published_at: "2026-02-13T11:21:41.000Z"
---

# The China Banking and Insurance Regulatory Commission interviewed six travel platforms including Trip.com and Gaode regarding issues in their lending businesses

> The Financial Regulatory Administration and the Market Supervision Administration conducted interviews with six travel platforms, including TONGCHENGTRAVEL, Amap, Fliggy, Ctrip, Airline Travel Alliance, and Qunar, pointing out issues in their lending businesses. They require companies to standardize marketing practices, avoid misleading promotions, clearly disclose loan information, remind consumers to borrow rationally, improve customer complaint handling, enhance service quality, and protect consumer rights

The Financial Regulatory Administration, in conjunction with the Market Supervision Administration and under the People's Bank of China, conducted interviews with six travel platform companies, including Trip.com (9961), Alibaba (9988) subsidiary Amap, Fliggy, Tongcheng Travel (780), Qunar, and Airline Travel.

The authorities stated that regarding the issues these six companies face in collaborating with financial institutions to conduct lending businesses, they are required to standardize marketing practices and must not use misleading promotional language; clearly disclose the names of lending institutions and credit product information, and explicitly remind borrowers of rational borrowing; ensure smooth customer complaint channels, respond promptly and properly handle consumer disputes, focus on improving service quality, and effectively safeguard consumers' legal rights and interests

### Related Stocks

- [09961.HK - TRIP.COM-S](https://longbridge.com/en/quote/09961.HK.md)
- [00780.HK - TONGCHENGTRAVEL](https://longbridge.com/en/quote/00780.HK.md)

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> **Disclaimer**: This article is for reference only and does not constitute any investment advice.