--- title: "Costco finally retires decades-old system following years of complaints" description: "Costco is retiring its outdated ordering system for custom cakes and deli trays, allowing customers to place orders via its mobile app and website. This upgrade aims to streamline the ordering process" type: "news" locale: "en" url: "https://longbridge.com/en/news/276020994.md" published_at: "2026-02-16T01:17:18.000Z" --- # Costco finally retires decades-old system following years of complaints > Costco is retiring its outdated ordering system for custom cakes and deli trays, allowing customers to place orders via its mobile app and website. This upgrade aims to streamline the ordering process, which previously required in-store visits to fill out paper forms. The new system will include customizable options and is expected to be available by the end of 2026. CEO Ron Vachris expressed excitement about the digital transition, which addresses customer complaints about the previous process. Costco is officially retiring a decades-old system customers have long found frustrating as part of its latest major digital overhaul. Customers will soon be able to place custom cake and deli tray orders directly through the company’s mobile app and website. Previously, shoppers were required to drive to Costco just to fill out paper order forms in-store. Executives of the major retailer said the upgrade, which would streamline orders from start to pickup, addresses an outdated process they described as "clunky." "Very excited about what we have coming in the app," CEO Ron Vachris said. "We've got ordering cakes and deli trays online coming. So many of the things that we've heard from our members that could be a little bit clunky are now moving to a digital state, and we're seeing great adoption right out of the chute." **SOME GIFT CARDS SOLD AT COSTCO ARE NOW WORTHLESS** Costco is officially retiring a decades-old system for ordering custom cake and deli trays. (Marlene Awaad/Bloomberg via Getty Images / Getty Images) The new online ordering system is expected to include sheet cake options as well as customizable cakes, allowing customers to choose sizes, shapes, flavors, designs and inscriptions from a catalog of available cake options. **COSTCO’S POPULAR BARGAIN MEAL AT CENTER OF NEW LAWSUIT** Customers can reportedly expect the "Order Grocery/Bakery" feature in the app by the end of 2026. (Lindsey Nicholson/UCG/Universal Images Group / Getty Images) The major retailer did not provide a specific date for when the system will be fully implemented across all locations. Fox 11 Los Angeles said customers can expect the "Order Grocery/Bakery" feature in the app by the end of 2026. If the feature follows a process similar to the current paper-based system, cakes and deli trays should be ready within 24 to 48 hours. **COSTCO'S LESSER-KNOWN MEMBERSHIP BENEFITS, EXPLAINED** Ticker Security Last Change Change % COST COSTCO WHOLESALE CORP. 1,018.48 +19.62 +1.96% The move will give customers easier access to Costco baked goods, especially for those who must travel long distances to reach a store. In a 2023 Reddit post, one social media user described Costco’s cake-ordering process as inconvenient and time-consuming. A 2023 Reddit post described Costco's cake-ordering process as inconvenient and time-consuming. (Justin Sullivan/Getty Images / Getty Images) "I live 40ish minutes from my local Costco, so yes, an online order process would be very nice," the user said. Another responded, echoing the same sentiment. **GET FOX BUSINESS ON THE GO BY CLICKING HERE** "Same. I really don't want to drive there two days in a row... when it's my Birthday," they wrote. ### Related Stocks - [COST.US - Costco Wholesale](https://longbridge.com/en/quote/COST.US.md) - [COTG.US - Leverage Shares 2X Long Cost Daily ETF](https://longbridge.com/en/quote/COTG.US.md) ## Related News & Research | Title | Description | URL | |-------|-------------|-----| | 開市客將歐洲配送的推動與更嚴格的會員餐飲優惠政策聯繫起來 | 開市客通過 Instacart 將同日送貨服務擴展到法國和西班牙，同時將食品廣場的訪問權限限制為會員專用。這些變化旨在提升會員價值和數字便利性。目前股價為 978.14 美元，過去一個月回報率為 3.7%。投資者應關注會員對 Instaca | [Link](https://longbridge.com/en/news/275753279.md) | | Mission Craft Cocktails 通過與 Feeding America 的合作，慶祝其 “一瓶酒=一餐” 計劃已資助了一百萬餐 | Mission Craft Cocktails 通過與 Feeding America 的合作，其 “一瓶=一餐” 計劃成功籌集了一百萬餐的資金，達成了重要里程碑。該品牌以使用當地採購的原料製作即飲雞尾酒而聞名，正在通過 Binny's B | [Link](https://longbridge.com/en/news/275350084.md) | | 開市客因旋轉烤雞的安全聲明遭到起訴 | 好市多公司正面臨一項提議的集體訴訟，指控其烤雞產品可能存在沙門氏菌污染風險。訴訟稱，好市多在內布拉斯加州的雞肉加工廠存在沙門氏菌感染，且公司未能告知顧客相關危害。投訴人麗莎·泰勒（Lisa Taylor）認為，由於這些未披露的污染問題，她為 | [Link](https://longbridge.com/en/news/276054729.md) | | 開市客因其烤雞涉嫌存在沙門氏菌風險而被起訴 | 開市客因其內布拉斯加州的烤雞加工廠涉嫌沙門氏菌污染而面臨訴訟。訴訟稱該工廠持續未能達到美國農業部的安全標準，且有相當比例的雞隻檢測出沙門氏菌陽性。原告尋求對自 2019 年以來購買該雞的消費者的賠償，認為開市客違反了消費者保護法。這起訴訟緊 | [Link](https://longbridge.com/en/news/275935586.md) | | 更多的緩衝空間以便推動 | 最近的市場反彈可能是一個牛市陷阱，多個 ETF 顯示了這一點。道瓊斯 30 ETF 突破了歷史高點，而小型股和半導體則面臨困境。標準普爾 500 ETF 已經突破其楔形形態，仍然脆弱。能源和消費品行業表現良好，但貴金屬處於下行趨勢。即將到來 | [Link](https://longbridge.com/en/news/275234218.md) | --- > **Disclaimer**: This article is for reference only and does not constitute any investment advice.