--- title: "Mercury Insurance Named as a Top Customer Service Provider in Financial Services for 2026 by USA TODAY | MCY Stock News" type: "News" locale: "en" url: "https://longbridge.com/en/news/276768460.md" description: "Mercury Insurance has been recognized by USA Today as one of America's Best Customer Service providers in Financial Services for 2026. This inaugural ranking highlights companies that excel in customer service, based on feedback from over 57,000 U.S. customers and extensive evaluations. Mercury's CEO, Gabriel Tirador, emphasized the importance of customer feedback in achieving this honor, which reflects the company's commitment to trust and community support. The recognition serves as validation of Mercury's service philosophy and ongoing efforts to enhance customer experiences." datetime: "2026-02-24T09:00:00.000Z" locales: - [zh-CN](https://longbridge.com/zh-CN/news/276768460.md) - [en](https://longbridge.com/en/news/276768460.md) - [zh-HK](https://longbridge.com/zh-HK/news/276768460.md) --- # Mercury Insurance Named as a Top Customer Service Provider in Financial Services for 2026 by USA TODAY | MCY Stock News _Mercury joins nationally recognized financial services brands, such as American Express and Capital One in USA Today's ranking._ , /PRNewswire/ -- Mercury Insurance (NYSE/NYSE Texas: MCY) has earned a spot on USA Today's inaugural list of _America's Best Customer Service providers in Financial Services for 2026,_ _recognizing companies that consistently_ deliver high-quality customer experiences across the financial services landscape. Launched in 2026, the ranking is based on one of the most comprehensive customer service evaluations in the financial services industry. The research included: - Feedback from more than 57,000 U.S. customers - Large-scale nationwide consumer surveys - Extensive review analysis and independent validation Companies were evaluated across key service criteria, including solution orientation, professionalism, transparency, and reliability. The recognition reinforces Mercury's long-standing belief that customer service is not just about resolving issues — it's about showing up clearly, quickly, and compassionately when people need help. "This USA TODAY honor is especially meaningful because it's driven by customer feedback," said **Gabriel Tirador, CEO of Mercury Insurance**. "This recognition reinforces Mercury's core values by affirming that doing the right thing for people, taking ownership of outcomes, continuously improving, and moving with speed and purpose translates directly into real-world service experiences customers trust and value." Mercury's service philosophy is closely tied to its broader role in the communities it serves — from supporting families after severe weather events to helping drivers and homeowners better understand risk, preparation and protection. "At its core, service experience is about trust," said **Katie Gibbs, VP and Chief Experience Officer at Mercury Insurance**. "We focus on creating experiences that are intuitive, responsive, and human. Whether someone is filing a claim, asking a question, or looking for guidance, our goal is to make those interactions feel supportive and straightforward." The _America's Best Customer Service for Financial Services 2026_ recognition highlights 500 top-performing companies nationwide and is awarded following a rigorous review process conducted in partnership between Plant-A Insights Group and the USA TODAY editorial team. For Mercury, the recognition serves as both validation and momentum — reinforcing the company's ongoing commitment to improving service experiences, strengthening community connections and earning customer trust every day. **About Mercury Insurance** Mercury Insurance (NYSE: MCY) is a multiple-line insurance carrier predominantly offering personal auto, homeowners, renters and commercial insurance through a network of independent agents in Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury writes other lines of insurance in various states, including commercial, business owners and business auto, landlord, home-sharing, ride-hailing and mechanical protection insurance. Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultra-competitive rates with excellent customer service, through more than 4,200 employees and a network of more than 6,340 independent agents in 11 states. Mercury has earned an "A" rating from A.M. Best, as well as "Best Auto Insurance Company" designations from Forbes and Insure.com. For more information visit www.MercuryInsurance.com or follow the company on X, Instagram or Facebook. _Media interested in receiving updates from Mercury can learn more at the_ _Mercury Newsroom__._ SOURCE Mercury Insurance Services, LLC ### Related Stocks - [MCY.US](https://longbridge.com/en/quote/MCY.US.md) ## Related News & Research - [Mercury General (MCY) Valuation Check As Sector Tailwinds And Strong Fundamentals Attract Fresh Investor Interest](https://longbridge.com/en/news/282448542.md) - [Rain Doubles Crash Risk on Wet Roads, Mercury Insurance Urges Drivers to Adjust Habits This Spring | MCY Stock News](https://longbridge.com/en/news/282224573.md) - [Average Smart Home Faces 30 Cyberattacks a Day - Mercury Insurance Shares How to Stay Protected | MCY Stock News](https://longbridge.com/en/news/281552173.md) - [10:05 ETMoneyGram Wins 2026 USA TODAY Top Workplaces USA Award for Fifth Consecutive Year](https://longbridge.com/en/news/282211015.md) - [Castle Biosciences Earns 2026 USA TODAY Top Workplaces Award for Fifth Consecutive Year | CSTL Stock News](https://longbridge.com/en/news/282333053.md)