--- title: "China Merchants Bank Chairman Miao Jianmin: The important breakthrough for retail business in the future is wealth management" type: "News" locale: "en" url: "https://longbridge.com/en/news/280971915.md" description: "Miao Jianmin, Chairman of China Merchants Bank, stated at the 2025 annual performance release that the key breakthrough for future retail business is wealth management. He emphasized that the bank's core competitiveness lies in internalizing the \"customer-centric\" concept into corporate culture and transforming it into the daily behavior of employees. Miao Jianmin pointed out that corporate culture is the core factor supporting all moats, and the reason why China Merchants Bank can outperform the market during the banking industry's downturn is precisely this culture. In the future, China Merchants Bank will focus on asset quality improvement, liability consolidation, and enhancement of wealth management" datetime: "2026-03-30T07:14:08.000Z" locales: - [zh-CN](https://longbridge.com/zh-CN/news/280971915.md) - [en](https://longbridge.com/en/news/280971915.md) - [zh-HK](https://longbridge.com/zh-HK/news/280971915.md) --- # China Merchants Bank Chairman Miao Jianmin: The important breakthrough for retail business in the future is wealth management On March 30, China Merchants Bank held its 2025 annual performance press conference. Chairman Miao Jianmin addressed key issues such as the bank's core competitiveness, development strategy, and the application of large models. Miao Jianmin stated that the so-called moat is essentially the core competitiveness, "stronger than others, and much stronger." In the past, many within the bank believed that retail business and financial technology were the bank's moats, but the true moat of China Merchants Bank is internalizing the "customer-centric" concept into corporate culture and transforming it into the daily behavior of employees. This is a significant distinction between China Merchants Bank and many other banks in mainland China. He illustrated that outside of working hours, after 5 PM, visiting a branch of China Merchants Bank would reveal a noticeable difference from other banks, as employees rarely leave on time. After the 2025 performance announcement, colleagues in the board office completed a thick set of communication materials for analysts and investors in just two days, which is a concrete manifestation of the bank's corporate culture. Miao Jianmin emphasized that this corporate culture is the bank's greatest moat. Whether in business philosophy or technology application, it ultimately relies on people to drive and implement. Without this cultural support, without cohesion and a spirit of professionalism and dedication, other so-called moats will eventually collapse. Corporate culture is the core factor supporting all moats. He pointed out that China Merchants Bank has built a core competitiveness that includes talent, technology, and ecology around the "customer-centric" concept. As long as the "customer-centric" culture remains unchanged, the bank's moat will continue to exist; once this culture changes, other moats will gradually weaken. Miao Jianmin stated that although China Merchants Bank has experienced performance fluctuations during the banking industry's downturn cycle, it has consistently outperformed the market and its peers, primarily due to this deeply ingrained "customer-centric" corporate culture. At the press conference, Miao Jianmin proposed the development direction of "retail re-launch, corporate surpass." Miao Jianmin emphasized that the core requirements of "retail re-launch" focus on three points: improving asset quality, consolidating liabilities, and elevating wealth management to a new level. He pointed out that the important breakthrough for retail business in the future is wealth management. Regarding issues related to large model applications, Miao Jianmin noted that from the perspective of input-output, the investment in developing intelligent banking by China Merchants Bank is about optimizing resource allocation. Other companies may not have invested before and suddenly increase capital expenditure, which could affect the input-output ratio. However, China Merchants Bank has substantial investments every year, increasing its investment in artificial intelligence through optimized resource allocation, rather than starting from scratch, so the impact on input-output is not significant. Miao Jianmin emphasized that the future differentiation in the banking industry will occur in two areas: one is the operational field, and the other is the technology field. "In the operational field, China Merchants Bank has already formed a relatively strong core competitiveness. Next, we need to build a moat in the technology field, so that we can maintain long-term core competitiveness in the face of industry competition and downturn cycles." ### Related Stocks - [512070.CN](https://longbridge.com/en/quote/512070.CN.md) - [159887.CN](https://longbridge.com/en/quote/159887.CN.md) - [512820.CN](https://longbridge.com/en/quote/512820.CN.md) - [512800.CN](https://longbridge.com/en/quote/512800.CN.md) - [515020.CN](https://longbridge.com/en/quote/515020.CN.md) - [600036.CN](https://longbridge.com/en/quote/600036.CN.md) - [517900.CN](https://longbridge.com/en/quote/517900.CN.md) - [02558.HK](https://longbridge.com/en/quote/02558.HK.md) - [03968.HK](https://longbridge.com/en/quote/03968.HK.md) - [516210.CN](https://longbridge.com/en/quote/516210.CN.md) - [512700.CN](https://longbridge.com/en/quote/512700.CN.md) - [513750.CN](https://longbridge.com/en/quote/513750.CN.md) ## Related News & Research - [Agricultural Bank of China Raises RMB35 Billion with 2026 Tier 2 Capital Notes](https://longbridge.com/en/news/286107140.md) - [Assessing Bank Of China (SEHK:3988) Valuation After Q1 2026 Earnings And Preferred Dividend Updates](https://longbridge.com/en/news/285569135.md) - [Hanhua Financial Holding Sets Competitive Vote for Independent Director at Postponed EGM](https://longbridge.com/en/news/285921224.md) - [ZAWYA: First Abu Dhabi Bank to issue a 5-year USD benchmark sukuk, IPTs in 115bps area](https://longbridge.com/en/news/285331582.md) - [HSBC Schedules Global Zoom Briefing on 1Q 2026 Earnings](https://longbridge.com/en/news/285158093.md)