---
title: "Singtel, StarHub, M1 broadband services down for some customers"
type: "News"
locale: "en"
url: "https://longbridge.com/en/news/283213302.md"
description: "On April 18, customers of Singtel, StarHub, and M1 experienced broadband service outages, with reports peaking between 10.35am and 10.55am. Singtel received 278 outage reports, StarHub 183, and M1 79. The disruptions were possibly linked to on-site construction activities affecting multiple providers. Singtel acknowledged the issue on Facebook, stating that their engineers are investigating and they will provide updates soon."
datetime: "2026-04-18T05:48:28.000Z"
locales:
  - [zh-CN](https://longbridge.com/zh-CN/news/283213302.md)
  - [en](https://longbridge.com/en/news/283213302.md)
  - [zh-HK](https://longbridge.com/zh-HK/news/283213302.md)
---

# Singtel, StarHub, M1 broadband services down for some customers

At the peak between 10.35am and 10.55am, there were some about 278 outage reports by Singtel users, 183 by StarHub users and 79 by M1 users.

SINGAPORE – Some customers of several telcos, including Singtel, StarHub and M1, reported issues with broadband services on the morning of April 18.

Spikes across multiple service providers, including SIMBA, MyRepublic and ViewQwest, started at about 10.30am, according to tracker DownDetector. At the peak between 10.35am and 10.55am, there were some about 278 outage reports by Singtel users, 183 by StarHub users and 79 by M1 users.

In a Facebook post at 11.45am, Singtel said the issue might be related to some on-site construction activities affecting all operators.

“Our engineers are investigating. We apologise for the inconvenience caused. We will provide more updates soon,” it said.

The Straits Times has contacted Singtel, M1, StarHub, SIMBA, ViewQwest, the Infocomm Media Development Authority and telco infrastructure provider NetLink Trust for more information.

Source: The Straits Times © SPH Media Limited. Permission required for reproduction

Discover how to enjoy other premium articles here

### Related Stocks

- [CC3.SG](https://longbridge.com/en/quote/CC3.SG.md)
- [Z74.SG](https://longbridge.com/en/quote/Z74.SG.md)
- [CJLU.SG](https://longbridge.com/en/quote/CJLU.SG.md)
- [SGAPY.US](https://longbridge.com/en/quote/SGAPY.US.md)

## Related News & Research

- [Simba-M1 deal setback dims hopes for telco tie-ups: report](https://longbridge.com/en/news/289137075.md)
- [Singtel Group partners Digital Industry Singapore to accelerate AI transformation](https://longbridge.com/en/news/289122164.md)
- [Dear Future ERock Stock Fans, Mark Your Calendars for June 10](https://longbridge.com/en/news/288962191.md)
- [10:17 ETSaturn Cloud Launches Token Factory Platform for GPU Cloud Operators](https://longbridge.com/en/news/289204739.md)
- [Singtel seeks clarity on participating in telco consolidation following failed M1-Simba deal](https://longbridge.com/en/news/287165912.md)