--- title: "LivePerson | 10-K: FY2025 Revenue Beats Estimate at USD 243.74 M" type: "News" locale: "en" url: "https://longbridge.com/en/news/283967097.md" datetime: "2026-04-24T09:09:17.000Z" locales: - [zh-CN](https://longbridge.com/zh-CN/news/283967097.md) - [en](https://longbridge.com/en/news/283967097.md) - [zh-HK](https://longbridge.com/zh-HK/news/283967097.md) --- # LivePerson | 10-K: FY2025 Revenue Beats Estimate at USD 243.74 M Revenue: As of FY2025, the actual value is USD 243.74 M, beating the estimate of USD 236.99 M. EPS: As of FY2025, the actual value is USD -12.39. EBIT: As of FY2025, the actual value is USD -51.92 M. LivePerson, Inc. operates as a single operating and reportable segment, with revenue disaggregated by source and geographic region. #### Key Metrics and Current Trends - Average Annual Revenue Per Enterprise and Mid-market Customer (ARPC) increased to $680,000 in 2025, up from $625,000 in 2024. - Revenue retention for enterprise and mid-market customers on the LivePerson Platform was 78% in 2025, a decline from 82% in 2024. #### Segment Revenue - Total Revenue decreased by 22% to $243.7 million for the year ended December 31, 2025, from $312.5 million for the year ended December 31, 2024. - Hosted Services Revenue decreased by $54.1 million in 2025 to $207,603 thousand, from $261,682 thousand in 2024, primarily due to customer cancellations and reduced commitments upon contract renewal. - Professional Services Revenue decreased by $14.7 million for 2025 to $36,139 thousand, from $50,792 thousand in 2024. - Revenue by Geographic Location: - Americas: $134,431 thousand in 2025, down from $219,288 thousand in 2024. - EMEA: $70,068 thousand in 2025, up from $57,698 thousand in 2024. - APAC: $39,243 thousand in 2025, up from $35,488 thousand in 2024. #### Operational Metrics - Net Loss was -$67.2 million for the year ended December 31, 2025, compared to -$134.3 million for 2024. - The accumulated deficit was -$1,058.5 million as of December 31, 2025. - Cost of Revenue decreased by 10% to $69.4 million for 2025, from $77.4 million for 2024; as a percentage of total revenue, it was 28% in 2025, compared to 25% in 2024. - Sales and Marketing Expenses decreased by 22% to $75.8 million for 2025, from $97.3 million for 2024; as a percentage of total revenue, it remained at 31% in both 2025 and 2024. - General and Administrative Expenses decreased by 44% to $44.4 million for 2025, from $79.8 million for 2024; as a percentage of total revenue, it was 18% in 2025, compared to 26% in 2024. - Product Development Expenses decreased by 31% to $54.7 million for 2025, from $79.8 million for 2024; as a percentage of total revenue, it was 22% in 2025, compared to 26% in 2024. - Depreciation and Amortization decreased by 46% to $22.7 million for 2025, from $42.3 million for 2024; as a percentage of total revenue, it was 9% in 2025, compared to 14% in 2024. - Restructuring Costs increased by 5% to $11.7 million for 2025, from $11.1 million for 2024. - Impairment of Goodwill was $41.6 million for 2025, compared to $60.6 million for 2024. - Impairment of Intangibles and Other Assets was $2.1 million for 2025, compared to $46.9 million for 2024. - Total Other Income, Net decreased by 71% to $14.9 million for 2025, from $51.7 million for 2024. Interest Expense was -$31.5 million in 2025, compared to -$14.5 million in 2024. - Provision For Income Taxes was $3.5 million for 2025, compared to $2.7 million for 2024. #### Cash Flow - Cash and Cash Equivalents were $95.0 million as of December 31, 2025, a decrease of $88.2 million from December 31, 2024. - Net Cash Used in Operating Activities was -$30.4 million in 2025, compared to -$15.1 million in 2024. - Net Cash Used in Investing Activities was -$13.7 million in 2025, compared to -$28.2 million in 2024. - Net Cash (Used in) Provided by Financing Activities was -$45.5 million in 2025, compared to $15.0 million in 2024. - Capital Expenditures totaled $12.1 million in 2025. #### Outlook / Guidance LivePerson, Inc. anticipates its current cash and cash equivalents to be sufficient for working capital and capital requirements for at least the next 12 months. 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