---
title: "AI Transformation Momentum Earns TP Triple Win From the Excellence in Customer Service Awards"
type: "News"
locale: "en"
url: "https://longbridge.com/en/news/284596564.md"
description: "TP Group has won three awards at the Excellence in Customer Service Awards for its AI transformation efforts. The TP.ai FAB Collect solution, recognized as Technology of the Year, enhances debt collection through AI-human collaboration, improving recovery rates by 40% and reducing costs by 45%. TP was also named Outsource Partner of the Year and received the Transformation of the Year award for its Future Forward strategy, which integrates AI and human expertise across over 500 projects. This recognition highlights TP's commitment to enhancing customer experiences and operational efficiency."
datetime: "2026-04-29T14:12:39.000Z"
locales:
  - [zh-CN](https://longbridge.com/zh-CN/news/284596564.md)
  - [en](https://longbridge.com/en/news/284596564.md)
  - [zh-HK](https://longbridge.com/zh-HK/news/284596564.md)
---

# AI Transformation Momentum Earns TP Triple Win From the Excellence in Customer Service Awards

A global digital business services leader, TP (Paris:TEP), formerly known as Teleperformance, received recognition today for its internal AI transformation and results from its TP.ai FAB solution suite. TP was honored with three awards, including Technology of the Year. Their TP.ai FAB Collect tool allows AI agents and human experts to work together in debt collections, with AI handling routine interactions and humans focusing on more complex tasks. This innovative approach has led to measurable success in their operations.

### Related Stocks

- [TCAP.UK](https://longbridge.com/en/quote/TCAP.UK.md)
- [TLPFY.US](https://longbridge.com/en/quote/TLPFY.US.md)

## Related News & Research

- [Cranium AI Acquires Aiceberg to Strengthen its End-to-End AI Security, Governance and Agentic AI Platform](https://longbridge.com/en/news/287239841.md)
- [06:07 ETStandardC Launches AI Platform for Financial Institutions, Where Customer PII Is Never Shared With AI Models (Patent Pending)](https://longbridge.com/en/news/286892045.md)
- [Trillion-dollar Samsung faces a battle over who gets the AI profits](https://longbridge.com/en/news/287013238.md)
- [Hippocratic AI Expands Life Sciences Leadership Team as Pharma and Medtech Demand for Voice AI Agents Accelerates](https://longbridge.com/en/news/287107640.md)
- [How AI is changing your investing game](https://longbridge.com/en/news/287144820.md)