Weave Communications | 10-Q: FY2026 Q1 Revenue Beats Estimate at USD 65.5 B

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Revenue: As of FY2026 Q1, the actual value is USD 65.5 B, beating the estimate of USD 64.57 M.

EPS: As of FY2026 Q1, the actual value is USD -0.07, beating the estimate of USD -0.0825.

EBIT: As of FY2026 Q1, the actual value is USD -6.026 B.

Weave Communications, Inc. operates as a single reportable segment, the Weave platform, which provides communications and payments services under Software-as-a-Service (SaaS) arrangements .

Operational Metrics (Three Months Ended March 31)

  • Total Revenue: Increased by $9,691 thousand, or 17%, to $65,500 thousand in 2026 from $55,809 thousand in 2025 .
    • Subscription and payment processing revenue: $62,562 thousand in 2026, up from $53,415 thousand in 2025 .
    • Onboarding revenue: $932 thousand in 2026, compared to $888 thousand in 2025 .
    • Phone Hardware revenue: $2,006 thousand in 2026, up from $1,506 thousand in 2025 .
  • Cost of Revenue: Increased by $2,097 thousand, or 13%, to $17,961 thousand in 2026 from $15,864 thousand in 2025, primarily due to a $1.5 million increase in direct costs and a $0.3 million increase in personnel-related costs .
  • Gross Profit: Increased to $47,539 thousand in 2026 from $39,945 thousand in 2025 .
  • Gross Margin: Increased to 73% in 2026 from 72% in 2025 .
    • Subscription and payment processing gross margin: 78% in 2026, up from 77% in 2025 .
    • Onboarding gross profit: - $1,642 thousand in 2026, compared to - $1,104 thousand in 2025, with a gross margin of -176% in 2026 compared to -124% in 2025 .
    • Phone Hardware gross profit: $134 thousand in 2026, compared to - $285 thousand in 2025, with a gross margin of 7% in 2026 compared to -19% in 2025 .
  • Operating Expenses: Total operating expenses increased to $53,562 thousand in 2026 from $49,265 thousand in 2025 .
    • Sales and marketing expenses: Increased by $5,225 thousand, or 22%, to $28,751 thousand in 2026 from $23,526 thousand in 2025, driven by increases in personnel-related expenses and demand generation expenses .
    • Research and development expenses: Decreased by $339 thousand, or -3%, to $10,814 thousand in 2026 from $11,153 thousand in 2025, mainly due to an increase in capitalized software development costs .
    • General and administrative expenses: Decreased by $589 thousand, or -4%, to $13,997 thousand in 2026 from $14,586 thousand in 2025, primarily due to a decrease in personnel-related expenses .
  • Loss from Operations: Decreased to - $6,023 thousand in 2026 from - $9,320 thousand in 2025 .
  • Net Loss: Decreased to - $5,770 thousand in 2026 from - $8,825 thousand in 2025 .

Cash Flow (Three Months Ended March 31)

  • Net Cash Used in Operating Activities: - $5,705 thousand in 2026, compared to - $219 thousand in 2025 .
  • Net Cash Provided by (Used in) Investing Activities: - $5,032 thousand in 2026, compared to $2,258 thousand in 2025 .
  • Net Cash Used in Financing Activities: - $2,008 thousand in 2026, compared to - $225 thousand in 2025 .
  • Free Cash Flow: - $7,124 thousand in 2026, compared to - $1,062 thousand in 2025 .
  • Free Cash Flow Margin: -11% in 2026, compared to -2% in 2025 .

Unique Metrics (as of March 31)

  • Dollar-based net revenue retention rate: 92% in 2026, down from 98% in 2025 .
  • Dollar-based gross revenue retention rate: 89% in 2026, down from 91% in 2025 .
  • Adjusted EBITDA: $3,723 thousand in 2026, up from $1,020 thousand in 2025 .

Future Outlook and Strategy

Weave Communications, Inc. aims to grow by attracting new customers, retaining and expanding its current customer base, adding new products, and expanding into new industry verticals . The company focuses on reducing administrative burdens for healthcare practices through agentic AI, embedded automation, and real-time operational insights, including leveraging AI receptionist technology . Weave Communications, Inc. plans to continue investing in platform awareness, creating additional use cases, and developing more AI-enabled products, features, and functionality .

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