---
title: "Customer Experience Tops Insurance Restoration Success Measures, Crawford & Company Report Finds"
type: "News"
locale: "en"
url: "https://longbridge.com/en/news/302583907.md"
description: "Crawford & Company's Contractor Connection report identifies customer experience as the leading measure of success for contractors in insurance restoration, cited by 33% of respondents. This metric outweighs workmanship quality and carrier relationship management. Additionally, 74% of contractors view a steady stream of work as the primary benefit of managed repair programs, while key benefits for insurers include cost control, faster claims processing, and higher policyholder satisfaction."
datetime: "2026-10-21T15:09:28.000Z"
locales:
  - [zh-CN](https://longbridge.com/zh-CN/news/302583907.md)
  - [en](https://longbridge.com/en/news/302583907.md)
  - [zh-HK](https://longbridge.com/zh-HK/news/302583907.md)
generator: "portal-rs"
---

# Customer Experience Tops Insurance Restoration Success Measures, Crawford & Company Report Finds

-   Crawford & Company’s Contractor Connection report found customer experience was contractors’ leading measure of success in insurance restoration. \* Customer experience drew 33% of responses, more than twice workmanship quality’s share and nearly three times carrier relationship management’s share. \* A steady stream of work was the most frequently cited contractor benefit of managed repair programs, identified by 74% of respondents. \* Contractors identified cost control, faster claims processing and higher policyholder satisfaction as key benefits for insurers. Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Crawford & Company published the original content used to generate this news brief via Business Wire (Ref. ID: 20261021149801) on October 21, 2026, and is solely responsible for the information contained therein. © Copyright 2026 - Public Technologies (PUBT)

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---
> **Disclaimer: This article is for reference only and does not constitute any investment advice.**