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Cracker Barrel enrages its loyal customers once again with sudden menu change

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Cracker Barrel faces backlash from loyal customers after removing popular menu items like the Sunrise Sampler and black-eyed peas. Customers argue that replacing combo platters with à la carte ordering increases costs and diminishes the nostalgic experience central to the brand's identity. This follows previous criticism over a logo redesign and recent CEO departure, highlighting tensions between operational changes and customer expectations for comfort food.

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Cracker Barrel Old Country Store has built its reputation on serving Southern comfort food and nostalgic favorites — which may explain why some discontinued menu items continue to spark passionate reactions from loyal customers.

From black-eyed peas and fried haddock to red-eye gravy and fried chicken livers, fans have taken to social media and online forums over the years to call for the return of beloved classics.

One breakfast favorite that still has customers talking is the Sunrise Sampler. It's a platter that combines eggs, grits, fried apples, hash brown casserole, sausage, bacon, country ham and biscuits with gravy.

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"I noticed a while back that Cracker Barrel removed the GOAT of all breakfasts, the Sunrise Sampler, from the menu," Josh Cooper, owner of Cooper's Next Level BBQ in Tallahassee, Florida, told Fox News Digital. "You used to get a little bit of everything without breaking the bank."

Cooper said recreating the same meal today requires ordering each item separately — driving up the cost.

Cracker Barrel fans have been clamoring for the return of certain menu items. (Joe Raedle/Getty Images)

"Now, in order to get that same teaser touch from the Sunrise Sampler, you have to order it all à la carte, which costs around $25 for the same great meal," he said. "Blasphemy!"

Fox News Digital reached out to Cracker Barrel for comment.

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While menu changes are often driven by rising ingredient costs or operational challenges, Cooper said restaurants should recognize the emotional attachment customers have to longtime favorites.

People are "asking for comfort and nostalgia."

"The reality is that nostalgia matters. And when you remove popular items without controlling the narrative or managing customers' expectations, you are bound to have upset patrons," he said.

"Whether it's due to rising food costs, kitchen timing or any other reason, it's important to communicate with the people who put you on the map in the first place. Communication matters."

Cracker Barrel should know that "nostalgia matters" and removing certain popular menu items can upset loyal customers, a business owner told Fox News Digital. (Jeffrey Greenberg/Universal Images Group via Getty Images)

Cracker Barrel faced backlash last summer over efforts to modernize its image, including a short-lived logo redesign and restaurant makeover.

Last week, the company announced that CEO Julie Masino would step down.

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Rachel Love, a self-described Cracker Barrel enthusiast from Tennessee, said black-eyed peas are a side dish that she hopes will make a return.

"I absolutely loved the black-eyed peas, and I'm so glad they're getting some attention," Love told Fox News Digital. "They were one of my favorite sides and always felt like such a classic part of the Cracker Barrel experience."

Black-eyed peas are another popular side dish that Cracker Barrel customers hope will return. (iStock)

She also said she hopes the chain will revive its baked apple dumpling, which she described as "the perfect comfort dessert" that matched the restaurant's nostalgic atmosphere.

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The appeal goes beyond any single dish, Love said.

Cracker Barrel is looking to reconnect with customers after a failed logo redesign and restaurant makeover. (Tim Boyle/Getty Images)

"People aren't just asking for old menu items — they're asking for the comfort and nostalgia that came with them," she said.

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"Sometimes bringing back one classic dish means more to loyal customers than introducing several new ones."

Peter Burke is a lifestyle editor with Fox News Digital. He covers various lifestyle topics, with an emphasis on food and drink.

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