HappyCo's research shows 82% prefer human contact for urgent maintenance, while 67% are comfortable using AI for general queries.
HappyCo's research reveals that 82% of multifamily residents in North America prefer human contact for urgent maintenance, while 67% are comfortable using AI for general queries. The report, "Beyond the Bot: What Residents Truly Desire From AI in Maintenance," highlights the need to balance AI and human interaction to improve maintenance experiences and influence renewal intent.
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