---
type: "Topics"
locale: "en"
url: "https://longbridge.com/en/topics/33053781.md"
description: "Found an issue, submitted it to long-term after-sales service, but after 2 weeks, no one has addressed it or replied. What's going on?As shown in the image @长桥LONGBRIDGE @长桥财富 @长桥证券客服 @长桥就是黑平台仅聊天 I couldn't update using either my Hong Kong ID or US ID, whereas I always used the Hong Kong ID before."
datetime: "2025-08-18T02:17:58.000Z"
locales:
  - [en](https://longbridge.com/en/topics/33053781.md)
  - [zh-CN](https://longbridge.com/zh-CN/topics/33053781.md)
  - [zh-HK](https://longbridge.com/zh-HK/topics/33053781.md)
author: "[talata](https://longbridge.com/en/profiles/18202008.md)"
---

# Found an issue, submitted it to long-term after-sa…


## Comments (3)

- **talata · 2025-09-12T17:35:57.000Z**: 👌
- **hello · 2025-08-18T02:22:11.000Z**: Hello, you can try deleting the old app, restarting your phone, and then searching for and installing it from the App Store.