---
type: "Topics"
locale: "en"
url: "https://longbridge.com/en/topics/39719399.md"
description: "Dear Customer: Greetings. Regarding the recent sudden failure of the upstream trading system that caused abnormal platform orders, we extend our sincerest apologies to you. This issue originated from an abnormality in the upstream service provider's system, which affected your trading experience. We deeply regret this and fully understand your concerns and inconvenience.As a gesture of apology, we have applied for a HKD 200 platform fee deduction card (usable 20 times) for you. If you accept this solution, the relevant benefits are expected to be credited within 15 working days. Thank you for your understanding and support. We will continue to invest and make every effort to improve the stability of our systems and services, providing you with more reliable long-term support.Losses over $1000 and you only compensate HKD 200, and it has to be used in 20 installments?? @Longbridge Community Admin"
datetime: "2026-04-03T16:43:42.000Z"
locales:
  - [en](https://longbridge.com/en/topics/39719399.md)
  - [zh-CN](https://longbridge.com/zh-CN/topics/39719399.md)
  - [zh-HK](https://longbridge.com/zh-HK/topics/39719399.md)
author: "[满仓等暴涨](https://longbridge.com/en/profiles/19144251.md)"
---

> Supported Languages: [简体中文](https://longbridge.com/zh-CN/topics/39719399.md) | [繁體中文](https://longbridge.com/zh-HK/topics/39719399.md)


# Dear Customer: Greetings. Regarding the recent sud…


### Related Stocks

- [Amazon.com, Inc. (AMZN.US)](https://longbridge.com/en/quote/AMZN.US.md)
- [Tesla, Inc. (TSLA.US)](https://longbridge.com/en/quote/TSLA.US.md)
- [Invesco QQQ Trust (QQQ.US)](https://longbridge.com/en/quote/QQQ.US.md)
- [ProShares UltraPro Short QQQ (SQQQ.US)](https://longbridge.com/en/quote/SQQQ.US.md)
- [ProShares Short QQQ (PSQ.US)](https://longbridge.com/en/quote/PSQ.US.md)

## Comments (5)

- **清风拂醉月 · 2026-04-06T04:05:25.000Z**: This platform is like this, so I don't operate here, just read the comments😂
- **资金＆耐心＆勇气 · 2026-04-04T21:52:04.000Z**: There is some apology, but not much.
- **英伟达小菜鸟 · 2026-04-04T07:16:43.000Z**: No choice👐, that's just how it is! Last time I lost a few hundred bucks, give me back 500
  - **英伟达小菜鸟** (2026-04-04T07:16:50.000Z): HK