---
type: "Topics"
locale: "en"
url: "https://longbridge.com/en/topics/40280274.md"
description: "Within five years, Ping An has reduced its call center staff by more than half. The total number of employees has decreased by over 118,000 compared to the peak in 2018, a reduction of about 30%, with some employees being reassigned."
datetime: "2026-04-29T08:29:52.000Z"
locales:
  - [en](https://longbridge.com/en/topics/40280274.md)
  - [zh-CN](https://longbridge.com/zh-CN/topics/40280274.md)
  - [zh-HK](https://longbridge.com/zh-HK/topics/40280274.md)
author: "[不做咸鱼的小明](https://longbridge.com/en/profiles/73.md)"
---

# Within five years, Ping An has reduced its call ce…


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