---
title: "Account Security FAQs"
description: "Here you’ll find quick answers to common questions about account security.1. What is two-factor authentication?When you perform asset-related operations, like making a trade or viewing your account information, you first need to enter your transaction password. When two-factor authentication is enabled, your app will add another layer of security.After you enter your password, you'll get a second check, like a securi"
slug: "3nspyyp"
locale: "en"
region: "hk"
region_label: "Hong Kong"
url: "https://longbridge.com/hk/en/support/topics/accountfaqs/3nspyyp.md"
updated_at: "2025-10-10T05:54:28.000Z"
category: "accountfaqs"
category_title: "Account FAQs"
references:
  related:
    - title: "Statement Instruction"
      url: "https://longbridge.com/hk/en/support/topics/accountfaqs/zoy6zum.md"
    - title: "Statement Field Definitions"
      url: "https://longbridge.com/hk/en/support/topics/accountfaqs/j1mnbat.md"
---

# Account Security FAQs

[Table of Contents](https://longbridge.com/hk/en/support/toc.md)

Here you’ll find quick answers to common questions about account security. 

**1\. What is two-factor authentication?**

When you perform asset-related operations, like making a trade or viewing your account information, you first need to enter your transaction password. When two-factor authentication is enabled, your app will add another layer of security. 

After you enter your password, you'll get a second check, like a security prompt or a code sent to your phone, to make sure it's really you. It’s an easy way to protect your account, and we highly recommend turning it on. 

**2\. Why didn’t I receive my SMS verification code ?**

If you cannot receive the SMS verification code, please follow the steps below to troubleshoot:

-   Please check whether the verification code SMS is blocked
-   Please check whether your network connection is stable
-   Please check whether your inbox is full

If it does not fall into the above reasons, you can try to log in with your password or contact official customer service.

**Disclosures**

*The information provided herein is for reference only and does not constitute any investment advice.*

---

> **Disclaimer**: This article is for reference only and does not constitute any investment advice. Content provided by [Longbridge](https://longbridge.com).