---
title: "Wan Yang closure: Affected consumers can redeem free treatments at 4 other beauty and wellness chains"
type: "News"
locale: "en"
url: "https://longbridge.com/en/news/273650295.md"
description: "Customers of the now-closed Wan Yang massage chain can redeem free treatments at four accredited beauty and wellness businesses in Singapore. The Consumers Association of Singapore (CASE) reported 1,065 complaints regarding Wan Yang's abrupt closure, with losses totaling approximately $1.29 million. Affected customers can receive up to three complimentary sessions valued at $150 until December 31, 2026, provided they verify their purchases. The participating businesses have also offered jobs to former Wan Yang employees. CASE is advocating for stronger consumer protection measures regarding prepaid packages."
datetime: "2026-01-26T04:47:03.000Z"
locales:
  - [zh-CN](https://longbridge.com/zh-CN/news/273650295.md)
  - [en](https://longbridge.com/en/news/273650295.md)
  - [zh-HK](https://longbridge.com/zh-HK/news/273650295.md)
---

# Wan Yang closure: Affected consumers can redeem free treatments at 4 other beauty and wellness chains

Wan Yang abruptly ceased operations at its five outlets in Singapore in November 2025.

SINGAPORE – Customers who previously purchased packages with massage and foot reflexology chain Wan Yang can now redeem complimentary treatments from four other beauty and wellness businesses.

The Consumers Association of Singapore (CASE) said on Jan 26 that it had received 1,065 reports over the sudden closure of Wan Yang, with customers reporting losses of about $1.29 million in unused prepaid packages – up from the $904,000 in losses reported in December 2025.

CASE president Melvin Yong said on Jan 26 that the association had reached an agreement with four CaseTrust-accredited businesses to support customers affected by the sudden closure of Wan Yang.

Affected customers who have lodged a report with CASE can redeem complimentary treatments at selected outlets of JHL TCM Beauty, Joyre TCMedi Spa, SYOUJIN and Zen Beauty from Jan 26.

Each customer can redeem up to three complimentary treatment sessions, capped at a total value of $150, at these outlets, Mr Yong said.

Affected customers will have until April 30 to book their appointments for complimentary treatments, which must be redeemed by Dec 31.

They must provide documentation such as receipts, package statements or appointment records to verify that they are customers of Wan Yang, said Mr Yong.

“The participating businesses have committed not to sell their packages and services during the complimentary treatments”, he added.

“Collectively, these businesses operate 23 outlets across Singapore, which is more than the 5 outlets operated by Wan Yang,” he said.

These businesses have also offered employment to former Wan Yang staff.

Reports of Wan Yang abruptly ceasing operations at its five outlets in Singapore emerged in late November 2025.

Mr Yong said on Dec 2 that Wan Yang confirmed that its three entities – Wan Yang Holdings, Wan Yang Foot Reflexology Centre and Wan Yang Health Product & Foot Reflexology Centre – had ceased operations as at Nov 21 and were undergoing liquidation.

CASE will continue to engage the government and the industry on stronger measures such as a compulsory cooling-off period for the purchase of prepaid packages and prepayment protection to better protect consumers, said Mr Yong.

Consumers who require assistance may contact CASE via their hotline on 6277 5100 or through their website, Mr Yong said.

Source: The Straits Times © SPH Media Limited. Permission required for reproduction

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