CVS Aetna survey shows provider-payer trust score rises to 6.1 in Q2 2026

CVS Health’s Aetna Q2 2026 survey shows provider-payer trust rose to 6.1 from 5.4 in Q1. While 52% of providers noted payers deliver on promises and coverage info improved, administrative burden remains the top issue for 84%. Additionally, over 30% expect digital tools to save more than an hour daily, though 68% cite interoperability as a major technology challenge.

CVS Health’s Aetna provider survey showed average provider-payer trust rose to 6.1 in Q2 2026 from 5.4 in Q1. * 52% of providers said payers deliver on promises; 56% cited clearer coverage information; 44% cited better patient navigation support. * Administrative burden remained the top issue; 84% cited patient records management or prior authorization as the biggest driver. * More than 30% expected digital tools to save over an hour daily; 80% expected over 30 minutes, implying capacity gains. * 68% flagged interoperability as the top technology challenge; 29% prioritized real-time patient data, with 47% expecting over 10 minutes saved per visit. Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. CVS Health Corporation published the original content used to generate this news brief via PR Newswire (Ref. ID: 202607150830PR_NEWS_USPR_____NE04700) on July 15, 2026, and is solely responsible for the information contained therein. © Copyright 2026 - Public Technologies (PUBT)

CVS Health’s Aetna provider survey showed average provider-payer trust rose to 6.1 in Q2 2026 from 5.4 in Q1. * 52% of providers said payers deliver on promises; 56% cited clearer coverage information; 44% cited better patient navigation support. * Administrative burden remained the top issue; 84% cited patient records management or prior authorization as the biggest driver. * More than 30% expected digital tools to save over an hour daily; 80% expected over 30 minutes, implying capacity gains. * 68% flagged interoperability as the top technology challenge; 29% prioritized real-time patient data, with 47% expecting over 10 minutes saved per visit. Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. CVS Health Corporation published the original content used to generate this news brief via PR Newswire (Ref. ID: 202607150830PR_NEWS_USPR_____NE04700) on July 15, 2026, and is solely responsible for the information contained therein. © Copyright 2026 - Public Technologies (PUBT)