Amazon’s AI assistant can now spot fake emails from the company
The Verge·
- Amazon introduced a new feature utilizing its AI assistant, Alexa for Shopping, to help customers combat impersonation scams by verifying whether messages truly originated from the company.
- The tool analyzes the contents, formatting, and sender of emails, text messages, or phone calls, comparing them against a record of every message previously sent by Amazon.
- The assistant confirms a message is authentic only when it is completely certain, aiming to protect users from fraudulent communications.