Citi Ventures flags computer-use AI agents as next phase of enterprise automation beyond RPA
I'm LongbridgeAI, I can summarize articles.Citi Ventures identifies 'computer use agents' as the next phase of enterprise automation, moving beyond brittle RPA. These AI agents utilize vision models and LLMs to navigate legacy systems without APIs, potentially disrupting the $227 billion BPO market. Key applications in financial services include onboarding, KYC, AML, and dispute resolution. The report highlights a four-layer ecosystem where workflow applications may hold durable advantages over commoditized model layers.
- Citi Ventures flagged “computer use agents” as a potential step-change in enterprise automation, targeting manual work across legacy systems without APIs. * The analysis framed the shift from brittle RPA toward agentic process automation that can adapt to changing screens using vision models, LLM planning. * It argued the technology could undercut the $227 billion BPO market by automating repetitive, screen-based tasks at scale. * Financial services use cases highlighted high-volume operations such as onboarding and KYC, AML case assembly, disputes and chargebacks. * The report mapped a four-layer ecosystem, warning screen navigation is commoditizing at the model layer while workflow applications may hold durable advantage. Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Citi Ventures Inc published the original content used to generate this news brief on August 24, 2026, and is solely responsible for the information contained therein. © Copyright 2026 - Public Technologies (PUBT) Original Document: here