---
title: "Why was my deposit unsuccessful?"
description: "Learn how to request a refund for unsuccessful deposits to your Longbridge Singapore account. Understand refund timelines, methods, and applicable charges."
slug: "depositfail"
locale: "en"
region: "sg"
region_label: "Singapore"
url: "https://longbridge.com/sg/en/support/topics/depositfunds/depositfail.md"
updated_at: "2025-11-25T09:25:21.000Z"
category: "depositfunds"
category_title: "Deposit funds"
references:
  related:
    - title: "Deposit via Wise Guide"
      url: "https://longbridge.com/sg/en/support/topics/depositfunds/bgot76.md"
    - title: "Guide to Deposit"
      url: "https://longbridge.com/sg/en/support/topics/depositfunds/Deposit.md"
    - title: "Deposit via DDA Guide"
      url: "https://longbridge.com/sg/en/support/topics/depositfunds/DDA.md"
    - title: "Deposit via Internet Banking Transfer Guide"
      url: "https://longbridge.com/sg/en/support/topics/depositfunds/internetbankingtransfer.md"
    - title: "Deposit via PayNow Guide"
      url: "https://longbridge.com/sg/en/support/topics/depositfunds/PayNow.md"
---

# Why was my deposit unsuccessful?

[Table of Contents](https://longbridge.com/sg/en/support/toc.md)

All deposits must originate from a bank account under your personal name. You won’t be able to deposit funds into your Longbridge Singapore account if they come from:

-   Accounts that belong to a third party
-   Third-party payment platforms
-   Cheques or cash

If your deposit falls under any of these categories, it will be unsuccessful.

### 1\.  How do I get a refund for an unsuccessful deposit?

If your deposit was unsuccessful, you can request a refund through these methods:

-   Go to the **Longbridge App >** ***Me > Help and Customer Service > Online Service***
-   Call us at **+65 6330 3030**
-   WhatsApp us at **+65 6330 3033**
-   Email us at [contact@longbridge.sg](mailto:contact@longbridge.sg)

### 2\. When will I receive my refund?

You’ll receive your refund through your original transfer method.

-   For bank accounts: Refunds typically take 2-4 weeks to process.
-   For third-party payment platforms: Refunds may take 6-8 weeks to process. You may also need to contact the third-party platform provider once the funds have been returned to them. 

Please note that you’ll have to bear any bank charges incurred during the refund process.

**Disclosures**

*This article is for reference only and does not constitute any investment advice.*

---

> **Disclaimer**: This article is for reference only and does not constitute any investment advice. Content provided by [Longbridge](https://longbridge.com).