---
type: "Topics"
locale: "en"
url: "https://longbridge.com/en/topics/100000000184710.md"
description: "I am very disappointed with the customer service speed I experienced today. This is by far the slowest support I have ever encountered — I have been waiting for over an hour and it is still not my turn. This makes it impossible to have my issue addressed in a timely manner.For comparison, when I contacted moomoo for a similar matter, the issue was resolved in under five minutes. The difference in efficiency is simply unacceptable.I hope you can review your service process and significantly improve your response time, as this level of delay greatly affects the customer experience."
datetime: "2025-08-08T16:27:33.000Z"
locales:
  - [en](https://longbridge.com/en/topics/100000000184710.md)
  - [zh-CN](https://longbridge.com/zh-CN/topics/100000000184710.md)
  - [zh-HK](https://longbridge.com/zh-HK/topics/100000000184710.md)
author: "[Jadenc](https://longbridge.com/en/profiles/19379357.md)"
generator: "portal-rs"
---

# I am very disappointed with the customer service s…


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> **Disclaimer: This article is for reference only and does not constitute any investment advice.**