---
title: "BYD customer service responds to app crash"
type: "News"
locale: "zh-CN"
url: "https://longbridge.com/zh-CN/news/224385981.md"
description: "On January 9th, BYD's Dynasty and Ocean Apps experienced network failures, preventing users from unlocking their vehicles. Customer service stated that the system issue is under urgent repair and suggested trying again later. Staff mentioned that the App's unavailability might be due to a system upgrade and recommended using NFC and mechanical keys. This is the first occurrence of such an issue for BYD, and the problem has been largely resolved"
datetime: "2025-01-09T02:23:12.000Z"
locales:
  - [zh-CN](https://longbridge.com/zh-CN/news/224385981.md)
  - [en](https://longbridge.com/en/news/224385981.md)
  - [zh-HK](https://longbridge.com/zh-HK/news/224385981.md)
---

> 支持的语言: [English](https://longbridge.com/en/news/224385981.md) | [繁體中文](https://longbridge.com/zh-HK/news/224385981.md)


# BYD customer service responds to app crash

On January 9th, multiple netizens reported that the BYD Dynasty and Ocean Apps appeared to have network issues, making it impossible to unlock vehicles. Some users indicated that the app interface displayed "network not strong," preventing operations such as unlocking vehicles and voice wake-up. In response, a customer service representative from BYD stated that there was a system issue, and the technical department was urgently repairing it, suggesting users try opening the app later. A staff member from the BYD Dynasty website confirmed that they indeed found the app unusable in the morning, stating, "It should be a system upgrade; we recommend using NFC and the mechanical key." Another after-sales staff member told reporters that this was the first time such an issue occurred at BYD, "We responded quite quickly, and it has basically been resolved. If it still cannot be opened, just restart the app."

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