---
title: "美团客服称退款不到账或是银行或支付方延迟"
description: "美团客服回应退款问题，称退款到账时间通常为 1-3 个工作日，若未到账可能因银行或支付方延迟。消费者反映退款难题，部分退款甚至拖延多年。还有消费者质疑退款未按原路返回，而是进入美团钱包，认为此举可能强迫使用美团服务。"
type: "news"
locale: "zh-CN"
url: "https://longbridge.com/zh-CN/news/254298719.md"
published_at: "2025-08-24T07:36:10.000Z"
---

# 美团客服称退款不到账或是银行或支付方延迟

> 美团客服回应退款问题，称退款到账时间通常为 1-3 个工作日，若未到账可能因银行或支付方延迟。消费者反映退款难题，部分退款甚至拖延多年。还有消费者质疑退款未按原路返回，而是进入美团钱包，认为此举可能强迫使用美团服务。

“美团退款不到账” 话题今日引发热议，多位消费者表示在美团遭遇订单退款难题。甚至有消费者称，2018 年审核通过的退款，直至近日才真正退回自己的银行账户。还有消费者称，在退款时遭遇了美团和商家的扯皮。对此，美团客服人员表示，退款具体时间取决于支付方式，一般 1～3 个工作日到账。如果订单退款了，但是一直没有到账，可能是银行或者支付方处理延迟，可以联系帮忙核实退款进度。出现多年未退款的情况 “比较少见”。此外，另有多名消费者质疑，退款并未原路返回，而是进了美团钱包，此举被质疑 “变相强迫消费者使用美团服务”。

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