---
title: "美司法部入禀控告 Uber 歧视残疾乘客"
description: "美国司法部在三藩市联邦法院控告 Uber 多方面歧视残疾人士，指控包括拒绝为携带导盲犬或使用可折叠轮椅的乘客提供服务，以及不当收取清洁费和取消费。部分司机被指侮辱残疾人士。Uber 回应称对拒载行为有零容忍政策，并不同意指控。"
type: "news"
locale: "zh-CN"
url: "https://longbridge.com/zh-CN/news/256990582.md"
published_at: "2025-09-11T21:14:59.000Z"
---

# 美司法部入禀控告 Uber 歧视残疾乘客

> 美国司法部在三藩市联邦法院控告 Uber 多方面歧视残疾人士，指控包括拒绝为携带导盲犬或使用可折叠轮椅的乘客提供服务，以及不当收取清洁费和取消费。部分司机被指侮辱残疾人士。Uber 回应称对拒载行为有零容忍政策，并不同意指控。

美国司法部周四在三藩市联邦法院控告叫车平台 Uber(UBER.US) 多方面歧视残疾人士。

诉状指出，Uber 与司机经常拒绝为残疾人士提供服务，包括携带导盲犬或使用可摺叠轮椅的乘客；同时亦被指不当收取与导盲犬等相关清洁费，以及对遭违法拒载的乘客收取取消费。司法部更指部分司机曾侮辱、贬低残疾人士，甚至提出不恰当问题。

Uber 发声明回应，强调公司对拒载行为有明确零容忍政策，并坚决不同意司法部的指控。

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