--- title: "PrimeLending Named 2025 Best-in-Class Lender for Overall Satisfaction by MortgageCX | HTH Stock News" type: "News" locale: "zh-HK" url: "https://longbridge.com/zh-HK/news/275642050.md" description: "PrimeLending has been recognized as the 2025 Best-in-Class Lender for Overall Satisfaction by MortgageCX, leading in six out of ten customer experience categories. The award is based on feedback from nearly 40,000 post-closing satisfaction surveys. PrimeLending's CEO emphasized the importance of combining personal expertise with digital tools to enhance the mortgage process. Additionally, 37 loan originators and 22 loan processors from PrimeLending ranked among the top 200 nationally for customer experience in 2025. PrimeLending is a subsidiary of PlainsCapital Bank and is dedicated to providing a transparent and rewarding mortgage experience." datetime: "2026-02-11T09:46:00.000Z" locales: - [zh-CN](https://longbridge.com/zh-CN/news/275642050.md) - [en](https://longbridge.com/en/news/275642050.md) - [zh-HK](https://longbridge.com/zh-HK/news/275642050.md) --- > 支持的語言: [简体中文](https://longbridge.com/zh-CN/news/275642050.md) | [English](https://longbridge.com/en/news/275642050.md) # PrimeLending Named 2025 Best-in-Class Lender for Overall Satisfaction by MortgageCX | HTH Stock News _National mortgage lender tops six of 10 customer experience categories_ DALLAS--(BUSINESS WIRE)--PrimeLending®, a PlainsCapital Company, has been named the 2025 Best-in-Class Lender for Overall Satisfaction in the large independent lender segment by MortgageCX, earning the program’s top honor based on verified borrower feedback. In addition to the No. 1 overall ranking, PrimeLending placed first in six of 10 customer experience categories evaluated by MortgageCX: - Overall Borrower Satisfaction - Loan Originators - Processors - Net Promoter Score (NPS) - Online Tools - Application Process The MortgageCX Best-in-Class Lender Awards are based on nearly 40,000 post-closing satisfaction surveys from homebuyers nationwide and are widely regarded as an industry benchmark for measuring lender performance through direct consumer feedback. “Today’s homebuyers expect personal expertise and easy-to-use digital tools to work seamlessly together,” said Steve Thompson, president and chief executive officer of PrimeLending. “For 40 years, our focus has been making the mortgage process simple and transparent. Being named Best-in-Class for Overall Satisfaction—and across key touchpoints like our loan originators, processors, and digital experience—shows what’s possible when experienced local professionals are supported by technology that keeps loans moving and borrowers informed.” PrimeLending’s performance also stood out at the individual level. Through STRATMOR Group’s MortgageCX Program, 37 loan originators and 22 loan processors ranked among the top 200 individuals nationally in their respective roles for customer experience delivery in 2025. **About PrimeLending** PrimeLending, a PlainsCapital Company, is a national home lender that has been helping Americans achieve their homeownership dreams. Known for making the mortgage process simple, transparent, and rewarding, PrimeLending combines personal guidance with innovative digital tools to deliver a best-in-class1 experience from application to closing. With a 97% overall satisfaction rating2 and a wide range of loan options, PrimeLending is dedicated to providing expert service and long-lasting financial confidence. PrimeLending is a wholly owned subsidiary of PlainsCapital Bank, which in turn is a wholly owned subsidiary of Hilltop Holdings Inc. (NYSE: HTH). For more information, visit PrimeLending.com. 1Named 2025 Best-in-Class Lender by STRATMOR MortgageCX for Overall Satisfaction, Loan Originators, Processors, Net Promoter Score, Online Tools and Application Process. 2Survey administered and managed by STRATMOR MortgageCX following loan closing. PrimeLending received an overall 97% Customer Satisfaction Rating for the period Jan. 1, 2025–Dec. 31, 2025. All loans subject to credit approval. Rates and fees subject to change. ©2026 PrimeLending, a PlainsCapital Company (PrimeLending). (NMLS: 13649) Equal Housing Lender. View source version on businesswire.com: https://www.businesswire.com/news/home/20260211225704/en/ Mandy Jordan 972-852-8235 mjordan@primelending.com Source: PrimeLending ### 相關股票 - [Hilltop (HTH.US)](https://longbridge.com/zh-HK/quote/HTH.US.md) ## 相關資訊與研究 - [Ares Management Secures New $400 Million Term Loan](https://longbridge.com/zh-HK/news/281203102.md) - [US FREDDIE MAC 30-YEAR MORTGAGE RATE 6.46% IN LATEST WEEK VS. 6.38% LAST WEEK, 6.64% YEAR AGO](https://longbridge.com/zh-HK/news/281556267.md) - [Klarna Agrees to $1.7 Billion Transaction Supporting up to $40B+ of Lending | KLAR Stock News](https://longbridge.com/zh-HK/news/281356307.md) - [Indian bank's gross advances up 13.6% y/y as of March-end](https://longbridge.com/zh-HK/news/281374959.md) - [CoreWeave just got a new $8.5 billion loan. Why the stock is jumping.](https://longbridge.com/zh-HK/news/281212121.md)