---
title: "Hongkonger denied refund after HK$88,000 hair treatment causes scalp bleeding"
type: "News"
locale: "zh-HK"
url: "https://longbridge.com/zh-HK/news/276030097.md"
description: "A Hong Kong man was denied a refund for an HK$88,000 hair treatment that caused scalp bleeding and failed to improve hair density. The Consumer Council reported numerous complaints about exaggerated claims and unsatisfactory results in hair-related services. The man, attracted by a promotion promising visible effects after one session, experienced persistent bleeding and sought medical help. The company refused a refund, citing non-refundable terms and lack of guaranteed results. The council advised consumers to seek legal advice and urged businesses to offer clearer refund policies and proper follow-up services."
datetime: "2026-02-16T04:11:35.000Z"
locales:
  - [zh-CN](https://longbridge.com/zh-CN/news/276030097.md)
  - [en](https://longbridge.com/en/news/276030097.md)
  - [zh-HK](https://longbridge.com/zh-HK/news/276030097.md)
---

> 支持的語言: [简体中文](https://longbridge.com/zh-CN/news/276030097.md) | [English](https://longbridge.com/en/news/276030097.md)


# Hongkonger denied refund after HK$88,000 hair treatment causes scalp bleeding

A man who paid HK$88,000 (US$11,300) for a hair growth treatment that promised “visible effect after one session” has been denied a refund after experiencing persistent scalp bleeding and no improvement in density, according to Hong Kong’s consumer watchdog. The Consumer Council on Monday warned against exaggerated claims of effectiveness, after continuously receiving complaints about scalp inflammation, artificial hair detachment and unsatisfactory results. Complaints related to hair transplant, hair growth, and hair and scalp care services reached 33, 19 and 13, respectively, between 2023 and 2025. In one case, a man paid HK$88,000 to a parlour for Regenera Activa, a procedure that uses regenerative cells and growth factors from healthy scalp tissue to treat hair loss. The complainant, who initially hesitated because of the high cost, was attracted by a promotion claiming “visible effect after one session” and decided to purchase the service. But he experienced persistent bleeding from scalp wounds after the injection and had to seek medical attention. Following two additional treatments, he found that his hair density remained nearly the same. He received only a verbal apology from the staff, while the company refused to issue a refund, citing contractual terms that made all treatments non‑refundable and a clause stating that it did not “guarantee the treatment’s effectiveness, as results depended on various factors”. The council advised the complainant to seek legal advice or apply to the Consumer Legal Action Fund. The case has been referred to the Department of Health for follow-up. The council urged such businesses to consider offering refund arrangements if they were confident in the effectiveness of their treatments and to clearly inform customers that results might vary from person to person, enabling them to make well-informed decisions. It also recommended providing proper follow-up services, including consultations for treatment-related wounds and other health concerns. The council reminded consumers to understand their own needs, treatment arrangements, the expected duration of results and potential risks. It also advised seeking medical advice before undergoing hair transplants or related procedures that typically involve injections.

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