--- title: "塔塔房地產與基礎設施公司攜手賽富時，共同推動人工智能主導的客户體驗" type: "News" locale: "zh-HK" url: "https://longbridge.com/zh-HK/news/286927220.md" description: "塔塔房地產與基礎設施有限公司（TRIL）已與 Salesforce 合作實施 Agentforce 平台，提升客户參與度並將響應時間從幾天縮短至八小時。這一轉型使轉化率提高了 10%，潛在客户資格提升了 30%。TRIL 計劃將 Salesforce 擴展到其商業房地產業務，並在其住宅部門深化個性化服務。此次合作旨在通過人工智能驅動的洞察和自動化改善客户體驗" datetime: "2026-05-19T05:45:25.000Z" locales: - [zh-CN](https://longbridge.com/zh-CN/news/286927220.md) - [en](https://longbridge.com/en/news/286927220.md) - [zh-HK](https://longbridge.com/zh-HK/news/286927220.md) --- # 塔塔房地產與基礎設施公司攜手賽富時，共同推動人工智能主導的客户體驗 Tata Realty & Infrastructure Ltd (TRIL), a subsidiary of Tata Sons, and Salesforce, an artificial intelligence (AI)-based customer relationship management (CRM) platform, have announced the deployment of Salesforce’s Agentforce platform to transform customer engagement across TRIL’s portfolio. According to a joint statement issued by both firms, the implementation has significantly enhanced responsiveness, reducing first-response times from days to just eight hours, while enabling the company to manage thousands of customer interactions simultaneously. The transformation has delivered measurable business results with a 10 per cent increase in conversion rates, a 30 per cent boost in lead qualification, and 50-60 per cent email open rates, demonstrating how AI agents and unified data are reshaping customer experience in real estate. TRIL deployed Agentforce Marketing, Agentforce Sales, and Agentforce Service, unified through Data 360, creating a single, real-time view of every customer, from first inquiry to post-purchase support. This approach allows AI-powered agents to work alongside human teams, delivering personalised, always-on service at scale. The platform enables 24/7 lead qualification across WhatsApp, SMS, and email, and provides real-time recommendations to sales teams. It also routes complex queries to the right specialists and powers live dashboards that give leadership continuous visibility into customer interactions, the companies noted. Sanjay Dutt, managing director and chief executive officer (CEO), TRIL, said, “Our partnership with Salesforce has enabled us to bring together data, intelligence, and automation into a single, cohesive ecosystem. The results speak for themselves, from faster response times to stronger lead qualification and improved conversions. More importantly, it has empowered our teams with the right insights at the right time, allowing them to focus on what truly matters, building trust and delivering a superior customer experience.” TRIL is now looking to further strengthen its operations and customer engagement. Looking ahead, TRIL is extending Salesforce into its commercial real estate business, while the residential division is advancing into Phase Two with Agentforce Marketing and Data 360 to deepen personalisation and insight. Arundhati Bhattacharya, president and CEO, South Asia, Salesforce, said, “The fundamental question in any technology deployment is simple — does it genuinely serve the customer better? In Tata Realty's case, the answer is clear. Buyers receive responses in hours instead of days. Sales teams spend more time building relationships and less time searching for information. Leadership makes decisions based on real-time data. It’s a solid example of how, together, we are setting a new standard for intelligent, personalised engagement in Indian real estate.” ### 相關股票 - [CRM.US](https://longbridge.com/zh-HK/quote/CRM.US.md) ## 相關資訊與研究 - [美國銀行恢復覆蓋 Salesforce，給予「跑輸大市」評級，指 AI 浪潮帶來結構性衝擊](https://longbridge.com/zh-HK/news/286773609.md) - [花旗下調 Salesforce 目標價，渠道調查顯示「第一季前景趨難」](https://longbridge.com/zh-HK/news/286129757.md) - [四分之一的近期裁員被歸因於人工智能](https://longbridge.com/zh-HK/news/286659129.md) - [【AI】中國信通院啟動首批「人工智能營銷客服平台能力」測評](https://longbridge.com/zh-HK/news/286730061.md) - [經緯天地：啟動人工智能策略升級，將業務延伸至人工智能基礎設施中的算力服務領域](https://longbridge.com/zh-HK/news/286537244.md)