Is Longbridge Safe and Legit in Singapore?

Before transferring funds to any investment platform, asking "is this broker safe?" is a rational first step — not an overreaction. The answer should not rely on marketing copy or brand perception. It should be grounded in verifiable facts.

"Safe" in the context of an online brokerage covers several distinct dimensions: whether the platform holds the required regulatory licences, whether your money is legally protected, whether your account and personal data are secured, and whether the trading system can be relied upon when markets move quickly. For platforms offering AI-powered investment tools, there is now a fifth consideration: whether the data underpinning that AI is trustworthy, and whether your decision-making autonomy is preserved.

This article works through each dimension for Longbridge Singapore, with references to publicly verifiable sources throughout.

What to Look For When Evaluating Any Online Broker

Before getting into Longbridge specifically, it is worth establishing a general framework — one that applies equally to any broker you might consider:

• Regulatory status: Is the broker licensed by a recognised financial regulator? Can you verify this independently?
• Client asset protection: Are client funds held separately from the broker's own capital, and in which institutions?
• Account security: What technical and procedural safeguards protect your login credentials and personal data?
• Trading system reliability: Does the platform remain operational during periods of high market volatility?
• Dispute resolution: If something goes wrong, what is the formal process for seeking redress?

These are the questions this article answers for Longbridge Singapore.

A Brief Introduction to Longbridge Singapore

Longbridge Securities Singapore — formally Long Bridge Securities Pte. Ltd. (UEN No. 202111825D) — is the Singapore arm of Longbridge Group, an AI-powered online brokerage founded in March 2019. The group holds 22 financial licences and regulatory approvals across the United States, Hong Kong, Singapore, and other markets, and has raised over USD 150 million in strategic investment from major financial institutions.

In Singapore, Longbridge offers multi-asset trading across SGX, US, and Hong Kong equities, ETFs, REITs, options, and warrants through a single account, with permanent zero commission on SGX and US stocks. Annual user assets grew 220% year-on-year in 2025, and the global user base expanded by 120% over the same period.

Regulatory Oversight: Who Governs Longbridge in Singapore?

The Monetary Authority of Singapore (MAS)

All brokerages offering securities services in Singapore must be licensed by the Monetary Authority of Singapore (MAS), the country's integrated financial regulator and central bank. MAS operates under the Securities and Futures Act (SFA) and applies ongoing requirements around capital adequacy, conduct standards, and client asset protection.

Longbridge Singapore holds a Capital Markets Services (CMS) Licence issued by MAS, Licence No. CMS101211, and operates under Exempt Financial Adviser status. This licence covers dealing in capital markets products, product financing, and the provision of custodial services.

You can verify this status directly on the MAS Financial Institutions Directory at eservices.mas.gov.sg — search for "Long Bridge Securities". MAS licensing is not a one-off approval; licensed entities are subject to ongoing regulatory obligations, periodic reporting, and supervisory oversight.

Holding a MAS licence does not eliminate investment risk, but it does mean Longbridge is subject to enforceable conduct standards and that client assets must be held in accordance with MAS rules.

Certifications, Licences, and Awards

Beyond its MAS licence, Longbridge Singapore holds the following:

ISO/IEC 27001:2022 — the international standard for information security management systems. Certification requires companies to build and maintain a comprehensive security management framework covering asset management, access controls, cryptography, operational security, and supplier relationships — across multiple control domains. Certified entities are subject to annual independent audits; this is not a one-time qualification.

ISO/IEC 27701:2019 — a privacy information management extension to ISO 27001, adding specific controls for the handling of personal data. It aligns with GDPR and multiple regional privacy frameworks, providing an independently verified framework for how Longbridge manages user data.

SBR Technology Excellence Awards 2026 — AI-Brokerage — awarded by Singapore Business Review, recognising Longbridge's LongbridgeAI platform as the standout achievement in AI-driven brokerage for 2026. This is an externally adjudicated recognition, not a self-reported distinction.

How Is Your Money Protected?

Client Asset Segregation

Longbridge Singapore holds client funds separately from its own operating capital, in accordance with MAS regulations under the Securities and Futures Act. Client cash is held in custody accounts with authorised third-party financial institutions — meaning Longbridge's own creditors cannot make claims against client assets in the event the firm encounters financial difficulties.

Client funds are primarily held with DBS Singapore and ICBC Singapore, both locally licensed banks regulated by MAS. Additional custody arrangements are in place with DBS Hong Kong and OCBC Singapore.

A Real-World Reason This Matters

In 2023, the collapse of several crypto exchanges highlighted what happens when client funds are not properly segregated: users found their assets treated as company property, accessible to creditors. The MAS segregation requirement for licensed brokers exists precisely to prevent this scenario. Under a properly segregated structure, your funds are not the broker's to lose.

Account Security: How Is Your Account Protected?

Technical Safeguards

All data transmitted between your device and Longbridge's systems is encrypted in transit, preventing interception or tampering over the network. Sensitive data — including account credentials and financial information — is stored in encrypted form, so that even unauthorised access to underlying systems would not expose readable data.

Authentication and Monitoring

Longbridge supports multi-factor authentication across SMS, email, and biometric verification (fingerprint and facial recognition). The platform applies real-time anomaly detection based on device fingerprinting, geographic location, and behavioural patterns — flagging unusual login attempts or transaction activity. Notifications for logins, key account actions, and fund movements are delivered across App push, email, and SMS simultaneously.

Security operations run on a 24/7 basis, with regular third-party penetration testing and independent security audits conducted on an ongoing basis.

Trading System Reliability: Will the Platform Work When You Need It?

Beyond protecting your money at rest, there is a second risk that receives less attention: whether the trading system remains operational when you need to act. A system outage or significant order delay during a sharp market move carries real financial consequences.

Following a system upgrade completed last year, platform-side outages at Longbridge have been almost entirely eliminated. The majority of order delays that do occur — over 90% — originate from upstream clearing intermediaries rather than from Longbridge's own infrastructure; this is a structural characteristic of the brokerage industry rather than a platform-specific deficiency. Longbridge has implemented an intelligent order routing mechanism to address this: when an upstream provider experiences disruption, orders are automatically rerouted to an alternative channel with minimal impact to the user.

Looking ahead, Longbridge is working to further improve routing response times and is pursuing direct exchange connectivity for US markets — a move that would reduce dependence on upstream intermediaries structurally, rather than just managing around them.

If a system issue does affect your trading, Longbridge's customer service and relationship manager channels handle complaints, with the platform responsible for verifying the cause and determining appropriate remediation.

AI Investment Safety: Can You Trust LongbridgeAI?

As AI tools become a regular part of the investment process, three questions are worth asking of any platform offering them.

Is the underlying data reliable?

Market data during regular trading hours comes directly from the relevant exchanges; overnight session data is sourced from BlueOcean, with real-time streaming throughout. Fundamental data — including earnings and financial statements — is sourced from S&P Global under a commercial data agreement, updated on a rolling basis aligned to quarterly earnings release cycles.

How is your personal data handled?

Conversation history with LongbridgeAI is stored on Longbridge's servers and can be deleted by the user at any time. This data is not currently used for model training. Longbridge does retain the right to use anonymised and de-identified interaction data for future model training; users who prefer to opt out of this may do so through the relevant settings or by contacting customer support.

Third-party developers who integrate via Longbridge Skill or MCP protocols must complete OAuth authentication before accessing any data. The data accessible to an authenticated third-party agent is equivalent to what the user can see when logged into the Longbridge app directly — no additional data is exposed beyond the user's own account view.

Is the final trading decision yours?

Yes — by design. Any action involving a real trade requires the user to pass through a hard confirmation step. The system presents a confirmation prompt that must be actively accepted before any order is submitted. AI cannot initiate or execute trades on your behalf without your explicit approval at each step.

What Happens If Something Goes Wrong?

For most account or trading issues, the quickest resolution comes from contacting Longbridge directly. The support team is available through multiple channels during trading hours:

• Email: contact@longbridge.sg
• Dealing Hotline: +65 6330 3030 (Trading days, 9:00am – 6:00pm GMT+8)
• WhatsApp (General Enquiries): +65 6330 3035 (Trading days, 9:00am – 6:00pm GMT+8)

The team can assist with transaction queries, account access issues, order disputes, and most day-to-day concerns. For more complex cases, a relationship manager can be engaged for further support.

If a matter cannot be resolved directly with Longbridge, Singapore's regulatory framework provides a structured path for independent recourse. The Financial Industry Disputes Resolution Centre (FIDReC) is an independent body that handles disputes between consumers and financial institutions, including capital markets complaints. Filing is free of charge, and complaints should be submitted within six months of receiving Longbridge's final written response. FIDReC can be contacted at info@fidrec.com.sg or through its online portal at fidrec.com.sg.

Frequently Asked Questions

What licences, certifications, and awards does Longbridge Singapore hold?

Longbridge Singapore holds a MAS Capital Markets Services Licence (CMS101211) with Exempt Financial Adviser status. On the technical side, the platform is certified to ISO/IEC 27001:2022 (information security management) and ISO/IEC 27701:2019 (privacy information management). Longbridge received the AI-Brokerage award at the SBR Technology Excellence Awards 2026.

What emergency contacts are available in the event of an incident?

Contact Longbridge directly as the first step — via email at contact@longbridge.sg, the Dealing Hotline at +65 6330 3030, or WhatsApp at +65 6330 3035 (trading days, 9:00am – 6:00pm GMT+8). For disputes that cannot be resolved with Longbridge directly, FIDReC is reachable at info@fidrec.com.sg. For suspected fraud involving criminal activity, contact the Singapore Police Force.

What happens if Longbridge is responsible for a safety lapse or financial loss?

If Longbridge's actions — or a failure in its systems — cause demonstrable financial harm, the formal process begins with a direct complaint to Longbridge, followed by FIDReC if unresolved. FIDReC can award compensation in cases where fault is established. For regulatory breaches, MAS has the authority to take enforcement action against licensed entities. Client assets held in segregated custody accounts are protected from Longbridge's own creditors in the event of firm insolvency — this is a structural protection under MAS rules, not a discretionary arrangement.

In Summary

Choosing a broker involves more than picking the one with the lowest commission. The questions that matter most — is my money legally protected, can I verify the firm's regulatory standing, and what recourse do I have if things go wrong — all have concrete, checkable answers in Singapore's regulated environment.

Longbridge Singapore holds a valid MAS CMS licence (verifiable on the MAS FID), segregates client funds in licensed local banks, maintains internationally certified security infrastructure, and keeps its support channels accessible for any issues that arise. For disputes that go beyond direct resolution, FIDReC provides an independent and structured path for recourse. For investors based in Singapore looking for a regulated, AI-capable brokerage, Longbridge presents a combination that is worth examining on its merits.

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This article is intended for informational purposes only and does not constitute investment advice. Investing involves risk. Please assess your own financial situation carefully before making any investment decisions. This advertisement has not been reviewed by the Monetary Authority of Singapore.