Costco CEO Ron Vachris says this is the most important item to sell at stores

In an interview with Fortune last month, Costco CEO Ron Vachris highlighted that the core of Costco’s business model is not just the wide array of products on their shelves, but the membership cards that shoppers carry in their wallets.Costco’s thriving membership baseCostco’s membership has become a significant revenue generator for the company. With 130 million members paying between $60 and $120 annually, membership fees alone generated $4.6 billion in revenue last year. The company offers two tiers of membership: the Gold Star membership at $60 per year and the Executive Membership at $120 per year, which includes a 2% cash back incentive on purchases.We believe the most important item we sell is the membership card.Costco’s membership-driven business modelSince 2016, Costco has seen a 50% increase in its membership base, a clear testament to its successful business strategy. The company boasts a 90% renewal rate, reflecting strong member loyalty. The design of Costco warehouses, with features like affordably-priced gasoline and strategically placed popular items such as rotisserie chicken, ensures that members feel their membership fees are justified and keep returning to the stores.“Everything we do supports that transaction,” Vachris emphasized, pointing out the alignment of store operations and member satisfaction.Calculating the value of a Costco membershipFor potential members deciding between the Gold Star and Executive memberships, a simple calculation can help. With the Executive Membership offering 2% cash back, spending $3,000 annually at Costco will result in $60 cash back, effectively reducing the membership fee to the same as the Gold Star membership. If your annual spending is likely to be less than $3,000, the Gold Star membership is the better choice.Revenue generation through membershipsCostco’s emphasis on membership fees plays a crucial role in its financial health. With significant revenue generated from these fees, the company can maintain low prices on products, further driving customer satisfaction and loyalty. The strategic placement of items and services within stores is designed to enhance the shopping experience and maximize the perceived value of membership.Sustained growth through member engagementThe steady increase in membership and high renewal rates are indicators of Costco’s effective engagement strategy. By ensuring that members feel valued and providing tangible benefits, Costco creates a loyal customer base that is less likely to switch to competitors. This membership-centric approach has allowed Costco to maintain a strong position in the retail market, despite economic fluctuations and competitive pressures.The future of Costco’s membership modelAs Costco continues to refine and expand its membership strategy, the focus remains on providing value and ensuring customer satisfaction. The company’s ability to adapt to changing consumer needs while maintaining a loyal member base will be critical to its ongoing success. With a strong foundation built on membership fees and strategic customer engagement, Costco is well-positioned to continue thriving in the competitive retail landscape.The post Costco CEO Ron Vachris says this is the most important item to sell at stores appeared first on Invezz