<div id="readability-page-1">Tesla has fallen behind a few points on a recently published owner satisfaction study, with others such as Rivian, Porsche, and Jaguar landing some of the index’s top spots. J.D. Power published its 2024 U.S. Automotive Performance, Execution and Layout (APEAL) Study last week, which measured owner satisfaction with their vehicles after 90 days of ownership. The index looked at responses from 99,144 owners of 2024 model year vehicles, noting that satisfaction for mainstream brands has increased from not resonating well with consumers in past years. Tesla had an overall score of 870 in the evaluation, dropping from its 878 score in the 2023 APEAL Study. Meanwhile, OEMs like Porsche, BMW, Dodge, Ram, and several others saw their scores jump year over year. <blockquote>Tesla is no longer just a luxury brand, says major auto outlet</blockquote> “Traditional manufacturers have listened to the Voice of the Customer,” notes J.D. Power Senior Director of Auto Benchmarking Frank Hanley. “They’re launching enhanced vehicles that are more in line with what customers want, including improved interior storage and higher quality materials, as well as ensuring features have ease of use. “For BEVs, recent launches from traditional manufacturers have surpassed perennial leader Tesla when it comes to owners’ level of emotional attachment and excitement with their new vehicle.” J.D. Power also notes that the study took place from July 2023 through May 2024, based on vehicles registered from April 2023 through February 2024. The APEAL is now in its 29th year with the 2024 publication, requesting that vehicle owners consider their satisfaction with 37 separate vehicle factors. Infotainment systems were the lowest-ranking across all the categories evaluated with an average of 823, though the figure still marked a 5-point improvement from last year. Vehicles using Android Auto or Apple CarPlay generally ranked better, with averages of 832 and 840, respectively. Despite Rivian and Tesla gaining high scores on the overall evaluation, these automakers and Polestar were not awarded, due to the brands not meeting study award criteria. “There must be at least three models with 80 percent of market sales or four models with 67 percent of the market sales in any given award segment for an award to be presented,” J.D. Power writes on the criteria for inclusion in the awards. “In the Small Car, Midsize Premium Car, Large Car, Large Premium Car, Compact Sporty Car and Midsize Sporty Car segments, these criteria were not met, thus no awards have been issued.” <h3>J.D. Power’s top-ranked vehicle brands in the 2024 APEAL Study</h3> Top 10 premium brands for owner satisfaction <ol> <li>Rivian (900)*</li> <li>Porsche (891)</li> <li>Jaguar (886)</li> <li>Land Rover (882)</li> <li>BMW (881)</li> <li>Mercedes-Benz (876)</li> <li>Lincoln (874)</li> <li>Genesis (873)</li> <li>Tesla (870)* premium segment average (870)</li> <li>Cadillac (868)</li> </ol> Top 10 mass-market brands for owner satisfaction <ol> <li>MINI (858)</li> <li>Ram (854)</li> <li>Kia (853)</li> <li>Hyundai (846)</li> <li>GMC (845)</li> <li>Volkswagen (844)</li> <li>Buick (842)</li> <li>Chevrolet (841) mass-market segment average (838)</li> <li>Dodge (837)</li> <li>Honda (836)</li> </ol> *These brands did not meet the criteria for the APEAL Study’s awards, meaning that they were not rank-eligible, according to J.D. Power. <h3>Other recent assessments from J.D. Power</h3> Last month, Tesla, Rivian, and Polestar were given low ranks in the J.D. Power Initial Quality Study for 2024, as many battery-electric vehicles (BEVs) were reportedly found to require more repairs, in part due to including newer technology. In May, J.D. Power ranked Tesla’s mobile app the best among several automakers, just ahead of Mercedes, BMW, and Genesis. The firm also said earlier this year that Mercedes-Benz and Tesla have the best websites in the industry. RELATED: <blockquote>Tesla urged to rethink unorthodox vehicle controls by traffic safety expert</blockquote> What are your thoughts? Let me know at zach@teslarati.com, find me on X at @zacharyvisconti, or send us tips at tips@teslarati.com. The post Tesla falls behind in J.D. Power owner satisfaction study appeared first on TESLARATI.</div>

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Tesla has fallen behind in the J.D. Power owner satisfaction study, with other brands like Rivian, Porsche, and Jaguar ranking higher. The study measured owner satisfaction with their vehicles after 90 days of ownership. Tesla's score dropped from the previous year, while other brands saw their scores increase. The study also noted that mainstream brands have improved their satisfaction ratings. This news falls under the category of business-related information.

- Tesla's owner satisfaction dropped in the 2024 J.D. Power APEAL Study, with Rivian, Porsche, and Jaguar leading the rankings. Mainstream brands showed increased satisfaction levels, contrasting Tesla's decline from 2023. Traditional manufacturers are aligning with customer preferences, enhancing vehicle features for better satisfaction, surpassing Tesla in emotional attachment for BEVs.
- J.D. Power's study spanned from July 2023 to May 2024, highlighting improvements in infotainment systems but noting Tesla and Rivian's exclusion from awards due to criteria. Rivian topped the premium brands, while MINI led mass-market brands in owner satisfaction.
- Recent J.D. Power assessments ranked Tesla low in Initial Quality Study due to BEV repair needs, but praised its mobile app. Mercedes-Benz and Tesla were recognized for having the best industry websites.