JPMorgan Chase Refuses To Reimburse Customer After Bank’s Employee Steals $30,000 From Account: Report

JPMorgan Chase has refused to reimburse a customer for over a year after a former employee, Robert Murphy, allegedly stole $100,000 through a fraudulent wire transfer in 2021. Despite the criminal charges against Murphy for identity theft and fraud, the bank initially denied reimbursement to victims Justin and Suzanne Lee. The situation changed only after media attention, leading to the return of the stolen funds. Murphy remained employed at Chase until 2022 and later worked at INVESCO until March 2023.