HP deliberately adds 15 minutes waiting time for telephone support calls
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HP Inc has implemented a minimum 15-minute wait time for telephone support calls to encourage customers to use online support channels. This change, effective February 18, affects customers in the UK, Ireland, France, Germany, and Italy, with potential expansion to other countries. The company aims to promote digital adoption and reduce warranty costs. Customers will receive repeated messages about the wait time and are encouraged to seek assistance online. Internal feedback indicates dissatisfaction among HP staff regarding these measures.
Source: TheRegister The copyright of this article belongs to the original author/organization.
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