Singapore consumers trust AI, but only 12% fully confident in systems: report
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A recent Salesforce report reveals that while 65% of Singapore consumers trust AI in financial services, only 12% are fully confident in these systems. Millennials (63%) and Gen Z (53%) show strong optimism about AI's potential, particularly for faster transactions (74% expect this). However, consumer satisfaction with personalized service is low, with only 17% satisfied. Additionally, 75% expect seamless experiences, yet 55% often need to repeat information. Notably, 44% would remain loyal to a financial provider despite fee increases if service quality is exceptional.
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Source: Singapore Business Review The copyright of this article belongs to the original author/organization.
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