Wells Fargo Refuses to Reimburse Customer After $13,000 Lost to Bank Fraud – How the Customer Finally Forced a Refund
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Wells Fargo initially refused to reimburse Houston resident Sharon Schoolcraft after she lost $13,000 to a scammer impersonating a bank employee. The scam involved the caller alerting her to fraudulent charges and convincing her to cut up her debit card. Similar scams have targeted other customers, leading to significant losses. The bank changed its stance and agreed to refund Schoolcraft only after media involvement highlighted the issue.
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