UnitedHealth (UNH) Q2 2025 Earnings Transcript

Image source: The Motley Fool. DATETuesday, July 29, 2025, at 8:45 a.m. ETCall participantsChief Executive Officer — Stephen HensleyChief Executive Officer, UnitedHealthcare — Tim NoelChief Executive Officer, Optum — Patrick ConwayPresident and Chief Financial Officer — John RexChief Operating Officer, Optum Health — Krista NelsonChief Executive Officer, Optum Insight — Divya Surat DevaraChief Actuary — Bobby HunterPresident, UnitedHealthcare — Dan SchumacherNeed a quote from a Motley Fool analyst? Email [email protected]RisksPervasive medical cost trend pressure— Tim Noel reported, "Our current view for 2025 reflects $6.5 billion more in medical costs than we anticipated in our initial outlook," with increases observed broadly across Medicare, commercial, and Medicaid lines of business.Margin compression in Optum Health— Patrick Conway stated, "Optum Health earnings in 2025 are approximately $6.6 billion below our expectations ... with value-based care margins compressed to about 1% in 2025, versus over 3% in 2024 and nearly 5% in 2023."Medicaid non-dual segment losses in 2026— Tim Noel said, "We contemplate negative margins at that time anywhere from negative one to negative one point seven percent for Medicaid in 2026."Continued membership decline expected in ACA and commercial markets— Tim Noel noted, "due to the projected expiration of premium subsidies across the ACA market, our membership should decline significantly," with commercial segment declines linked to trend-driven pricing actions.TakeawaysRevenue— $111.6 billion for Q2 2025, representing a 13% increase over the prior year.Adjusted EPS— Adjusted earnings per share were $4.08, below the same period last year, primarily due to medical cost trends at UnitedHealthcare and Optum Health.Medical cost impact— $6.5 billion in unexpected medical costs for 2025, with $3.6 billion from Medicare, $2.3 billion from commercial (split between ACA and employer), and remaining pressure from Medicaid.Medicare Advantage cost trend— 2025 full-year Medicare Advantage medical cost trend now estimated at 7.5%, up from an initial expectation "just over" 5%, which was in line with the normalized trend experience in 2024.Medicare Supplement trend— Medicare Supplement trend is expected to be over 11% in 2025, compared to an 8%-9% range in recent years.ACA exchange losses— $600 million of unfavorable impacts recognized from ACA exchange business in Q2 2025, including a premium deficiency reserve reflecting higher market-wide morbidity.Group fully insured trend— Commercial group fully insured medical cost trend is approaching 11% for 2025, about 100 basis points above initial projections.Behavioral health in Medicaid— Medicaid behavioral health cost trend is running at 20% for 2025, contributing to persistent margin challenges.Optum Health value-based care margins— Operating margin in value-based care is approximately 1% for 2025, compared to over 3% in 2024 and nearly 5% in 2023.V28 risk model impact— The V28 industry-wide risk model change is estimated to create an $11 billion headwind for Optum Health over three years, with $7 billion realized to date.Plan exits— Over 600,000 Medicare members will be affected by 2026 product exits, mainly in PPO offerings.Optum Health revenue— Optum Health revenues were $25.2 billion in Q2 2025, down $1.8 billion year-over-year due to contract adjustments and Medicare funding reductions.Optum Insight revenue— Second-quarter 2025 Optum Insight revenues of $4.8 billion increased by $285 million, or 6% year-over-year, but outlook for 2025 was reduced due to slower recovery from last year's cyber event and paused portfolio actions.OptumRx growth— OptumRx revenue grew $6 billion, or 19%, to $38.5 billion in Q2 2025; earnings growth for 2025 was constrained by $510 million in headwinds from portfolio actions, new business investment, and GLP-1 drug costs.Guidance update— Adjusted 2025 earnings outlook is set at a minimum $16 per share; full-year revenues are forecasted to approach $448 billion for 2025.Medical care ratio guidance— Full year 2025 medical care ratio expected at 89.25%, plus or minus 25 basis points, up from an initial midpoint of 86.5%.Dividend increase— UnitedHealth increased its dividend by 5% in June 2025.Cash flow— Full-year 2025 expected cash flow from operations is about $16 billion, or 1.1 times net income.Share count— Updated 2025 share count projected at 912–914 million, compared with an earlier outlook of 918–923 million shares.SummaryUnitedHealth Group (UNH 4.28%) management disclosed a significant underestimation of 2025 medical cost trends across Medicare, commercial, and Medicaid, resetting expectations for earnings and margins through 2026. The call detailed major strategic and operational changes, including leadership turnover, new technology investments, and remediation efforts to address pricing and risk model shortfalls, notably V28. Segment outlooks highlighted sharp earnings compression in Medicare and value-based care, extensive plan exits, and cost pressures in behavioral health and pharmacy. Management emphasized a multi-year earnings recovery path, capital allocation restraint, and an updated commitment to margin and portfolio discipline.Management confirmed Optum Health's long-term margin target is now 6%-8%, with value-based care at 5%, incorporating longer maturation timelines and sustained investment in new cohorts, as stated in the company's long-term outlook.Patrick Conway said, "Optum Health earnings in 2025 are approximately $6.6 billion below our expectations," driven by roughly $3.6 billion in value-based care, $2 billion in discontinued portfolio actions, and $1 billion in services and prior period impacts.The planned Amedisys acquisition remains an active capital priority, with company leaders stressing its strategic relevance for in-home and value-based care integration.Cost reduction and AI adoption -- expected to yield nearly $1 billion in 2026 -- are positioned as enablers for operational execution and longer-term earnings growth, particularly within Optum Health.The full-year medical care ratio for 2025 is projected at 89.25%, up sharply from the previous outlook, reflecting rising service intensity, coding, and lagging rate adjustments, especially in government programs.Industry glossaryV28 risk model: The 28th version of CMS-HCC risk adjustment used to determine payments to Medicare Advantage plans, introducing substantial funding and scoring changes impacting risk-based care revenue.Premium deficiency reserve: A financial reserve established when expected future policy benefits and expenses exceed related premium revenue, as recognized in the ACA exchange business for higher-than-anticipated morbidity.GLP-1s: Glucagon-like peptide-1 receptor agonists, a class of specialty drugs impacting pharmacy benefit costs.Dual Special Needs Plans (D SNPs): Medicare Advantage plans that enroll beneficiaries eligible for both Medicare and Medicaid.Medicare Advantage (MA): A type of Medicare health plan offered by private companies that contract with Medicare to provide all Part A and Part B benefits.Accountable care arrangements: Healthcare payment and delivery arrangements where providers are financially responsible for patient outcomes and cost efficiency.Optum Insight: UnitedHealth’s information and technology segment focused on data, analytics, and managed services for the healthcare ecosystem.Full Conference Call TranscriptStephen Hensley: Thank you. Good morning, and thank you for joining. Today, our prepared remarks will be a little longer than usual, so we will be allowing more time for your questions. As we begin, I want to recognize and thank our employees who have been so dedicated to serving our patients, consumers, and customers during a prolonged challenging period for our business. And I'd like to thank our leadership team, many of whom are new in their roles, for their willingness to join me in looking hard at our businesses, getting a grounded assessment of our action plans, rebaselining our outlook, and moving the pace to advance the performance of each of our businesses.This morning, I know you are eager to get into the underlying details of our revised financial outlook. We will do so. But at this moment, I believe it's also important to convey the tone we're setting at this enterprise. More than anything, it is a tone of change and reform born out of recommitment to our mission to help people live healthier lives and help make the health system work better for everyone. It's a mission that requires a commitment to a culture of values, of service, responsibility, integrity, and humility. We pair that mission-driven ambition of reform with a keen sense of the opportunity and the expectation to perform better than we ever have.As we continue to assess the state of our businesses, it is very apparent that some require fundamental reorientation. Others require building and nurturing, and others must be reconsidered and redirected to original purpose. We also recognize the need and the opportunity to revisit and address critical processes. Fundamental business practices both internal and market-facing. We are acutely aware we have an enormous responsibility for providing care for millions of people and for protecting the government and private programs we partner in. As such, we have embarked on a real cultural shift in our relationship with regulators and all external stakeholders.We intend to be proactively engaged, constructive, and responsive to the concerns of all stakeholders and in our engagement with them. We had the chance to reposition our enterprise as a far more modern, reliable, consumer and provider-friendly enterprise using new technology and approaches, and we're going to pursue that course. Pursuit of these opportunities aligns to and enables our reform and change mandate and allows us to better achieve our mission. We are on this course against a challenging environment, which includes the generational pullback in Medicare funding set in motion in 2023 and playing out through 2026.Unprecedented medical cost trends measured in both intensity of services used as well as unit prices and more aggressive care provider coding and billing technologies. The prospects for further contraction of the Medicaid and exchange markets, the growing need to invest in the opportunities new technologies offer, and the expectation of all healthcare entities to offer a better experience for consumers, customers, care providers, and employees. And finally, the continuing public controversy over longstanding entire health care sector. Particularly managed care, which bears the critical roles for coverage for care management, and for pricing for the intensity of the cost and services used in the benefit products and programs for the entire health care market.As a leading provider of health services, we must help advance a better health system. We are committed to engaging in these pursuits with the sense of purpose and better partnership with all stakeholders. Transparency in our business and reporting practices, and continued integrity in all we do. Beyond the environmental factors that are affecting the entire sector, and more specifically to us, we've made pricing and operational mistakes as well as others. They are getting the needed attention. Our critical processes including risk status, care management, pharmaceuticals, services, and others are being reviewed by independent experts and they will be reviewed every year and reported on. As these processes can be reviewed at any time, by outside stakeholders.While we believe in our oversight and the integrity of these processes wherever they are determined to be at variance with prescribed practice, they'll be promptly remediated. And will continue on this path. All the foregoing is fully addressable. We can steadily restore our performance to levels consistent with our mission and stakeholder expectations. All as we strengthen an institutional culture aligned to that mission and accountable for performance. Over the last sixty days or more, we have made extensive management and operational changes aligned to this agenda of reform and performance. Other such changes to leadership, to our businesses, our culture, our approaches and practices, and to our Board, governance and succession oversight.As appropriate, will continue to be made as we proceed through this period. With those thoughts in mind, Tim Knoll and Patrick Conway, Heads of UnitedHealthcare and Optum respectively, will walk through some of the specifics in their businesses. John Rex will discuss financial performance and the elements affecting our outlook, and I'll come back with some closing thoughts and then we'll have ample time for questions and answers.Tim Noel: Thanks, Steve. I'll start by emphasizing that we are approaching our business with greater humility, greater transparency, and a renewed determination to meet your expectations and our standards. The primary driver of the non-healthcare earnings shortfall for 2025 is that our pricing assumptions were well short of actual medical costs. Our current view for 2025 reflects $6.5 billion more in medical costs than we anticipated in our initial outlook. A little over half or $3.6 billion of this is in our broad-based Medicare portfolio. About one third or $2.3 billion is in the commercial business. Split evenly between ACA plans, and our employer business. The remaining trend pressure is related to Medicaid. Most notably due to elevated behavioral trend.In addition to trend-driven issues, updated 2025 outlook removes about $1 billion from previously planned portfolio actions that we are no longer pursuing. It also reflects about $850 million of other items including unfavorable prior period items primarily from 2024 and recognition of several one-time settlements. We know these are serious challenges, we are humbled by them and will carry that sense of humility more deeply into our culture. But we also believe we can resolve our current issues and recapture our earnings growth potential. Let me now provide an update on where each business stands starting with Medicare.When we prepared our 2025 Medicare Advantage offerings, back in the first half of 2024, we significantly underestimated the accelerating medical trend and did not modify benefits or plan offerings sufficiently to offset the pressures we are now experiencing. This was compounded by the magnitude of plant exits across the sector and the extent to which we now see care providers placing further service intensity into the health system. The increasingly flexible orientation to which our Medicare networks and plan designs have evolved over recent years left us less able to address these trends in year.On trends specifically, the increasing care activity across individual and group Medicare Advantage we saw earlier this year has now affected complex populations and our Medicare supplement business as well. Across Medicare Advantage, physician and outpatient care together represents seventy percent of the pressure year to date. However, inpatient utilization has accelerated through Q2 and we expect will comprise a relatively larger portion of the pressure over the full year. We continue to see utilization increases in ER and observation stays. And consistently see more services being offered and bundled as part of each ER visit and clinical encounter. In short, most encounters are intensifying in services and costing more. The higher trend is broad-based geographically and across our membership.Including our large retained membership base. To put this into context, I had initially assumed Medicare Advantage medical cost trend of just over five percent when configuring our 2025 bids. In line with our normalized trend experience in 2024. We now expect full year 2025 trend to be approximately seven point five percent. Medicare Supplement, which typically is representative of overall care activity levels, and cost trends in Medicare fee for service broadly is up similarly in 2025 compared to historical levels. Expect that trend to be over eleven percent this year versus eight percent to nine percent in recent years. Further confirming the broad-based nature of the care activity and the coding and billing patterns we are seeing.On commercial, we are seeing higher than expected medical costs particularly in outpatient care and although to a lesser extent, inpatient care. Orthopedic spending and pharmacy infusions are notable factors here. In the ACA business, the revenue impact resulting from a difference between the morbidity that we price for and what we experienced as the primary cause of our underperformance. One example of the elevated commercial trend is group fully insured. Their trend is approaching eleven percent which is approximately one hundred basis points higher than our initial expectations. Moving to Medicaid. Similar elevated trends are apparent and further affected by increasing and unanticipated acceleration of cost and behavioral health. Where trend is running at twenty percent.As well as in pharmacy and home health. We anticipate the existing rate and acuity mismatch will extend well into next year. Beyond these segment-specific factors, there are other broad drivers of higher medical cost. There has been a marked increase in health care cost due in part to increases in service intensity per encounter. For example, in Medicare Advantage, higher frequency of physician rounding, testing, and related services of specialist and in ER settings, are contributing to elevated outpatient spend. In addition to strongly responsive pricing for 2026, which I will speak to in a moment, we are intensifying our remediation actions.We have stepped up our audit clinical policy, and payment integrity tools to protect customers and patients from unnecessary costs. These efforts ensure care is delivered in appropriate settings and grounded in safety and quality while also identifying waste and abuse in outlier coding and billing practices. We are shifting to narrower networks and focus particularly in Medicare Advantage. And we have scaled our AI efforts across health plan operations, which improves the patient and provider service experiences while driving cost savings. Lastly, in Medicaid, we continue to actively engage with state partners using both past experience and data-driven insights to show the need for immediate and more regular rate updates.Taken together, this work is helping restore our operational muscle to and reclaiming executional rigor. Helped by modern tools and driven by a relentless focus on improvement. Turning now to 2026. Our pricing strategy is intensely focused on margin recovery and moving back towards our earnings growth targets. In Medicare, we have historically targeted an operating margin range of three percent to five. Now with the changes from the Inflation Reduction Act, on the Part D program, which resulted in higher revenue but do not impact earnings, the equivalent target margin range is in the two percent to four percent range.We are working intensively to remediate Medicare through pricing, product design, and benefit changes that will enable us to be within the lower half of the targeted margin ranges in 2026 and advancing further in 2027. We Medicare Advantage pricing strategy for 2026 compared to our current seven point five percent trend expectation. This accounts for trend acceleration and incorporates factors such as changes in fee schedules and the continuation of higher yield from provider coding and billing practices. Considering the continued cost trends and funding pressures and the need to support margin recovery, we have made significant adjustments to benefits.Additionally and unfortunately, given these pressures, we have made the difficult decision to exit plans that currently serve over six hundred thousand members. Primarily in less managed products such as PPO offerings. We have taken similar approaches for Medicare Supplement, Group MA, and standalone Part D pricing for next year. We will be watching the market closely at the 2026 Medicare offerings public. So we can better assess our market positioning and respond quickly. For commercial, because renewals occur over the course of the year, we are able to price for changes more dynamically. Our pricing will anticipate higher trend continuing into 2026 and 2027.We expect increased membership decline as well as shifts into both level funded and self-funded product categories because of higher medical cost trends. The individual exchange business, while we are prepared to continue to participate, the majority of the thirty markets we currently serve. We will approach them far more conservatively for 2026. We may need to make the difficult decision to exit select markets if we are unable to achieve the rates necessary for higher market-wide morbidity. Additionally, due to the projected expiration of premium subsidies across the ACA market, our membership should decline significantly. And we are mindful of the potential for adverse selection dynamics as we reprice these offerings for next year.In Medicaid, there remains a lag between funding levels and member health risk, and we expect this to continue into 2026. Resulting in additional margin compression in the business, including a loss within the non-dual segment of Medicaid in 2026. Membership losses from early adoption of recent legislation is also factored into our initial views for 2026. Wherever states support responsible funding for Medicaid, we remain committed to serving people through that program view this as integral to our mission. The American health system's longstanding cost problem is accelerating. Are embracing our responsibility continue to drive better health outcomes trying to keep health care affordable for all Americans.The operational and pricing strategies I have described reflect our understanding of the challenges we face as a company and a society so that we can set a stable course I'll now turn it over to Patrick Conway, CEO of Optum.Patrick Conway: Thanks, Tim. Clearly, Optum's performance this year has also not met expectations. Yours or ours. Echoing Tim and Steve, we are approaching this with humility, and the need for deep analysis of key issues and commitment to substantially improved execution. Serving our patients and customers is at the heart of our mission and business and we have the opportunity to truly help make the health system better for everyone. To do that, we need to refocus on our performance discipline, with a bias for action. And transparency for all stakeholders. We have launched our agenda of change at Optum, starting with the evolution of our leadership team. Roger Connor brings tremendous experience in organizational execution, as our chief financial officer.Krista Nelson is a deeply experienced health care operator now in the new role of chief operating officer. Of Optum Health. Divya Surat Devara, is already energizing reenergizing product development, marketing, and service as the new CEO. Of Optum Insight. And John Mart brings his unmatched pharmacy services experience to bolster the already compelling offerings of OptumRx. These are not the only people in new roles there will be more. We are taking these and many other steps swiftly to enable Optum to recapture its historic momentum. Let me turn now to review of our businesses. Starting with Optum Health, where improved execution is needed most. And we are experiencing the greatest pressures to our business. Our belief remains steadfast.Value-based care has the potential to transform health care. Yet even as we struggle to align this model with new funding dynamics, it consistently delivers better outcomes. Tim highlighted the challenges of rising health care unit cost, accelerating service volumes, and provider coding intensity. Which further underscores that value-based care remains the most effective method for compensating providers to improve and sustain a patient's health. In contrast to simply increasing the volume and price of services. Research consistently supports this premise. Showing Medicare Advantage patients in fully accountable range are twenty percent less likely to be hospitalized and experience eleven percent fewer ER visits. Compared to those in fee for service. We are early in our value-based care journey.We know we have real and self-inflicted executional challenges and we bear the responsibility to get this right. Recognizing that urgent work lies ahead. We have spent a decade assembling a care delivery model today serving nearly twenty million patients across three lines of business. Value-based care, fee for service care delivery, and services. The latter two of which help further enable value-based care. The first category, value-based care, has grown to account for approximately sixty-five percent of Optum Health's revenues and serves five million patients in fully accountable arrangements. I'll provide more details on this in a moment, but first, we'll detail the gap to our original OptumHealth outlook.Overall, Optum Health earnings in 2025 are approximately $6.6 billion below our expectations. To break this down, approximately $3.6 billion or fifty-five percent is concentrated in our value-based care business with three principal drivers, of roughly equal weight. Number one, the mix of enrollment including more complex and duly eligible members and more new to Optum patients, who are underserved. Two, accelerated medical trend, particularly physician and outpatient in Medicare, and behavioral and Medicaid. And three, underestimation of new members risk status as they came into our care and suboptimal execution. Of the V28 risk model transition. Second category, another $2 billion or thirty percent. Relates to the decision to discontinue previously planned portfolio actions.At about $1 billion or fifteen percent, so from a combination of lower service volumes in our services businesses, some nonrecurring prior period impacts, and the slowing of tuck-in acquisitions. For example, on lower service volumes, in 2025, we plan for approximately twenty million fee for service visits in our care delivery clinics, and we are tracking nineteen million visits or five percent below this expectation. Let me dive a bit deeper specifically into factors affecting our value-based care business. First, V28. This industry-wide shift is effectively a price reduction. That we now estimate creating an $11 billion headwind over three years for Optum Health, with $7 billion that'll be realized through 2025.That is $2 billion and $1 billion, respectively, more than our initial estimates. While we also overestimated the impact and misexecuted the planned efforts to offset these V28 funding cuts. Second, enrollment mix. Consistent with Q1, 2025, we have an unanticipated number of new to Optum Health patients who are previously underserved. These new patients are largely in markets where numerous plan exits occurred, they include complex patients who require time to be managed effectively by us. This mix impact implies negative margins near double digits for these new patients, which will improve meaningfully in 2026. Lastly, the elevated medical trend we recognize in the second quarter was exacerbated by insufficient pricing within UnitedHealthcare and other payer partners.Despite these headwinds, Optum's fully accountable value-based care business is delivering an operating margin of about one percent in 2025. This compares to full year operating margins of over three percent in 2024 and nearly five percent in 2023. A large part of the mythic localized management approach, which we are addressing with urgency. We are driving to a consistent and much more concentrated regional operating model with four market leaders. We are evaluating our position in each market. We will shift risk back to the original underwriters until we have the hardened capacity to navigate it under value-based constructs.And Optum will be much more disciplined in taking risk arrangements in product designs and constructs that allow value-based care to have its intended impact. The margin compression reflects significant growth in new membership cohorts. With nearly forty percent of patients served a day having come in since the beginning of 2024. It also reflects the pull through from Medicare Advantage pricing dislocation Tim described and the V28 payment cuts. Regarding patient cohorts, in our value-based care practices, margins improve the longer patients remain. Our most mature value-based care cohorts, those from 2021 and prior, are operating in an estimated eight plus percent margin. 2025. Those in 2022 and 2023 cohorts are operating at a two percent margin.The 2024 through 2025 groups are at negative margins. Strong physician engagement appropriate medical diagnosis, and improved consistent quality of care continues to drive year over year improvement in a cohort's financial performance and in their health. But it's taking too long there's too much variability in results among practices. We are actively address those factors. That's the overall picture of what is happening. I'll turn now to remediation. Our plan for improvement has four key elements. First and foremost, we are improving the implementation and consistency of our clinical model, which is anchored in primary care and supported by wraparound services that continue to outperform on quality and cost. Second, we are committed to margin recovery in value-based care.We've aligned our 2026 benefits and product portfolio and footprint with our payer partners to address the final year of V28 headwinds. We plan to cease arrangements for about two hundred thousand patients largely and fully accountable of the PPO patients we serve today. We expect to keep narrowing our exposure beyond 2026. We are increasing rates to reflect the higher risk profiles and acuity we are seeing and expect to continue. We believe the combination of these activities will mitigate about half the remaining $4 billion V28 headwind in 2026.The remainder of our offset will come from operating cost discipline, and consistent execution of our care programs, which enhance engagement, diagnosis accuracy, and quality outcomes, and reduce overall cost of care. With 2026 being the final year of V28 phase in, you should expect 2026 value-based care margins to remain relatively consistent with the one percent margin we are achieving this year. And then begin to advance again in 2027 and beyond. We are optimizing our portfolio of clinical practices. We are managing our fee for service and fully accountable risk practices to align with performance expectations. Transitioning to partial risk or service arrangements where necessary, and exiting fully accountable products in certain markets.Third, we are aggressively advancing operational disciplines across our portfolio of businesses. More concentrated operating model I mentioned earlier plays into more standardized approaches which predictable outcomes, and lower operating costs. We will complete the final stages of our technology integration which will enable meaningful advances with emerging technologies, like AI to drive efficiency gains. For 2026, we expect to deliver almost $1 billion in cost reduction. Finally, beyond value-based care, Optum Health also includes fee for service care delivery, including home care, ambulatory surgical care, and medical practices that are not yet fully accountable but support value-based care. These together account for fifteen percent of Optum Health's revenues.Most of these businesses are performing well and operate at low double-digit margins. However, the primary care multi-specialty medical practices that are not yet fully accountable are running at negative margins. Generating hundreds of millions of losses this year alone. Placing the overall fee for service care delivery business in the mid-single-digit margin range. So we are actually working to improve payment yields and productivity while growing these high-value services and fee for service margins. We are targeting growth for these services, which are projected to deliver strong year-over-year earnings growth. In 2026. The third component of Optum Health services is comprised of businesses including managed behavioral health, military, and veterans, and health financial services.These account for about twenty percent of Optum Health revenues and combined have an almost ten percent operating margins. Overall at Optum Health, while we expect continued pressure for the rest of this year, we anticipate meaningful improvement in our operations, and with earnings growth in 2026, albeit with a longer path to recovery in our value-based care business. We now see OptumHealth long-term margins in the six to eight percent range and about five percent for biobased care, specifically. As we see significant growth opportunity. For the decade to come. The overall blended margin will reflect the early year investment losses generated by new cohorts. Optum Health is early in its development and miss execution is a clear setback.But the long-term growth potential and expectations remain intact and significant. Moving to OptumInsight. There is a great need and appetite for technology and data products. To help the health system perform more efficiently, and effectively. Yet, OptumInsight has not fully capitalized on this opportunity. That's largely due to an unfocused suite of products lagging innovation, and longer than expected impact from last year's cyberattack. Which unfortunately came at the expense of being able to drill down on business innovation operations, and growth. But as I mentioned earlier, have a talented team in place now and continue to recruit talent to develop the next generation of products. Rooted in AI.As it relates specifically to 2025, we are adjusting our outlook downward by $1 billion. About half of this is due to more gradual recovery than initially expected in some of our volume-based businesses. Due to change health care and one-time cyber-related expenses. The other half is due to pausing previously planned portfolio actions so that we can prioritize growth, and innovation across our broader portfolio. At OptumRx, client retention remains high and consistent with past years. We expect revenue growth of $18 billion or thirteen percent, and earnings growth of just over $200 million or nearly four percent. Driven by low margin specialty drugs.Compared to the strong revenue growth rate, our earnings growth has been constrained by four main factors. The removal of portfolio actions from our plan is roughly a $150 million headwind. Another $50 million is from a couple of ancillary businesses, where we are taking aggressive corrective actions and adjusting plans. The impact of initial launch phase of our private label business, Nuvela, is a roughly $150 million headwind. As it matures, we see Nuveala delivering affordability for our clients and consumers and strong earnings for OptumRx. In addition, GLP-1s, which can benefit appropriate patients, continue to impact earnings representing $160 million headwind our pharmacy services businesses.After three months in this role, I wanna thank the thousands of people serving in Optum. And to let external stakeholders know that the problems are fixable and that Optum will continue to drive long-term growth make the most of our opportunity to serve people. I'll turn it over to our president and chief financial officer, John Rex.John Rex: Thanks, Patrick. I'll first walk through second quarter results, then provide some color around the underlying assumptions within our reestablished 2025 outlook. Starting with the second quarter, UnitedHealth Group reported revenues of nearly $112 billion a thirteen percent increase over the prior year. Which reflected growth across UnitedHealthcare and Optum. Adjusted earnings per share of $4.08 was below the same period last year. This was due primarily to the pricing and medical cost trend factors at UnitedHealth Care and OptumHealth. Included is about $1.2 billion in discrete items. So a little over half reflects the recognition of unfavorable impacts to our ACA exchange offerings, which I will describe later in more detail.The remainder is the settlement of several outstanding items which have been in dispute or for which collection has recently become questionable. Most of these items arise from prior years. The full year 2025 outlook we've offered today accommodates $1 billion in additional potential such items that we may seek to resolve in year. Now on to business overviews. At UnitedHealthcare, second quarter revenues grew by over $12 billion to $86.1 billion while operating earnings declined by $1.9 billion to $2.1 billion primarily due to the medical trend factors Tim discussed. Within our Medicare businesses, year to date Medicare Advantage growth is six hundred and fifty thousand people including those who are duly eligible for Medicaid and Medicare.As noted, the second quarter results reflect just over $600 million of unfavorable impacts from our ACA exchange business. Which includes acceleration of anticipated second half losses with the establishment of a premium deficiency reserve. This is due to the higher patient morbidity that is pervasive across the entire exchange market. Given competitive market dynamics, we have less member growth within our commercial offerings than initially anticipated. ACA exchange drives about one third of our reduced commercial risk member growth outlook for 2025, with group insured comprising much of the rest.As outlined earlier, our Medicaid Our state partners remain highly engaged in ongoing rate conversations and we are closely attuned to the federal funding changes and the continued pace of medical cost trends. Moving to Optum, Optum Health revenues were $25.2 billion in the second quarter, a decline of $1.8 billion from last year. This was driven by the previously noted contract adjustments and the effects of the Medicare funding reductions. Austin Health now expects to add three hundred thousand new value-based care patients this year. Compared to the initial six hundred and fifty thousand outlook. As it seeks to focus on improving operating performance. As noted, we've updated our long-term target margin objective for OptumHealth.To the six percent to eight percent range. OptumInsight had revenues of $4.8 billion an increase of $285 million or six percent year over year. We continue to progress on customer recovery following last year's cyber event. Albeit pacing more slowly than expected, and this is a component of the reduced full year outlook. The contract revenue backlog at the end of the second quarter was $32.1 billion. OptumRx second quarter revenues grew $6 billion or nineteen percent over last year to $38.5 billion. Driven by new customer adds, as well as continued contribution from specialty products. Total adjusted scripts were four hundred and fourteen million compared to three hundred and ninety-nine million in the year-ago quarter.Moving on to 2025 guidance. Our adjusted earnings outlook is at least $16 per share. Revenues will approach $448 billion growth of eleven percent over 2024. We now expect a full year medical care ratio of 89.25% plus or minus twenty-five basis points. This compares to the initial 86.5% midpoint we offered at the end of last year. With the increase driven by the factors discussed. Within this seasonal pacing compared to historical measures is impacted somewhat by the Part D coverage gap modifications due to the inflation reduction act. With first half results, at the midpoint, that places the second half at just under 91.5%.With the fourth quarter expected to be the highest, and at this distance, a relatively proportionate distribution on either side. The full year outlook contemplates a total of $1.6 billion of potential settlement items, an incremental $1 billion over the $600 million recognized in the second quarter. Our tax rate for the year is now estimated at about 18.5%. Affected by our revised earnings outlook as expected benefits remain steady while earnings declined. The lower tax expense in the second quarter reflects the year-to-date recognition of the updated full year effective tax rate. We expect the second half rate to be just over twenty percent.Full year 2025 cash flows from operations are expected to be about $16 billion or one point one times net income. In June, we increased our dividend by five percent and we will strike a balance as to how we use capital over the near term. Being thoughtful about maintaining a strong balance sheet credit rating, and mindful of long-standing commitments. Including the pending Amedisys transaction. Our updated share count of nine hundred and twelve to nine fourteen million dollars compares to the original outlook of nine zero eight eighteen to nine hundred and twenty-three million dollars and considers only share repurchase completed earlier this year.We will continue to balance and assess our capital priorities as we progress to returning to the performance levels we know we can achieve. With that, I will hand it back over to Steve before we head into Q and A.Stephen Hensley: Thanks, John. This is a challenging year for our enterprise. But I feel strongly we can overcome these challenges as we've done before. I can see the depth of the commitment of our team, we are regaining the intensity, the precision, and the executional disciplines required to perform consistently and reliably. Our customers and our shareholders deserve it and the health system expects us to function at our full potential. As we look towards 2026 and beyond, we expect the efforts we discuss throughout today is called steadily improve our performance. It begins with respecting pricing basics, advancing our foresight acumen, and just better, more intense, more decisive overall management.We will be driving better business practices, better consumer and provider experience, and accelerating investments in areas in key areas to both strengthen our foundations and modernize our businesses anchored in practical innovations and scaled AI applications. We are continuing to evaluate the investments we need to make in the near term to meet our long-term growth potential while acknowledging the challenging environment in the year ahead. As I mentioned at our shareholder meeting in June, we're rebuilding the trust to both change and through increased transparency. That includes work to ensure a wide range of stakeholders have confidence in the integrity of our company and our business practices.This work is moving forward in our assessment of key policies, practices and associated processes by the end of the third quarter and our first performance measures report in the fourth quarter. We have retained independent experts to oversee an assist in these reviews, including the analysis group, and FTI Consulting. We will use this to continually strengthen advance our strong compliance environment. Looking to 2026 at this distance, I would expect solid but moderate earnings growth. As we look further ahead we see our earnings growth outlook strengthening quickly in 2027 and pacing steadily upward over the succeeding years. Now let's open it up for questions. Operator, please.Operator: The floor is now open for questions. At this time, if you have a question or comment, please press star one on your touch tone phone. You may remove yourself from the queue by pressing star two on your touch tone phone. We ask you to limit yourself to one question. If you ask multiple questions, we will only be answering the first question that we can respond to everyone in the queue this morning. Our first question comes from AJ Rice with UBS.AJ Rice: Hi, everybody. Maybe just to drill down a little bit on Optum Health, if I could. You're talking about some rate increases or how you're pricing for a much higher trend in MA on the insurance side. I would assume that has some trickle-down benefit to Optum Health or when you're talking about having margin consistent with this year, next year on the position piece. Is that does that not contemplate some benefit from that repricing? And maybe as well talk about your discussions with the outside plans that OptumHealth contracts. I mean, are you seeing them make same similar steps toward pricing for a more reasonable margin next year that you're trying to do at UHC?It certainly does, AJ. Patrick, do you wanna comment?Patrick Conway: Yeah. Thanks, AJ, for the question. Let me take the sort of pieces in parts. So yes, in terms of the pricing across payers, UnitedHealthcare and other payers, as they adjust price that flows into our capitation rates. That is a tailwind. Where versus the headwind we saw this year. We're also working with our payer partners on benefit reductions, which we talked about. So significant benefit reductions across payer partners and a much tighter, transparent, bidirectional dialogue in this year, which I think sets us up better for next year. Those combinations, we think, mitigates fifty percent of the headwind of V28 as you heard, we sized at $4 billion for next year.The other two components that will mitigate the other fifty percent one, operating cost reductions where we continue to hone our model using AI and other tools generating operating cost reductions. And then next, you know, deep engagement with the patient cohorts we see. So as you heard, as we mature and remain stable in those we believe we can maintain those margins at the one percent level. The approach this year with our payers has been tight. Close, and I think will bear benefits going into 2026.Stephen Hensley: Thank you, Pat. Next question.Operator: Our next question comes from Justin Lake with Wolfe Research.Justin Lake: Thanks. Good morning. Appreciate all the detail. Wanted to focus on the run rate out of 2025 into 2026. So it looks like you're about five dollars of earnings for the second half. Back about a dollar for the discrete items that John mentioned. You're about six bucks given typical seasonality. Maybe that's, like, thirteen dollars of run rate earnings. So I wanted to see if that's reasonable math first. And then what are the moving parts that drive EPS growth specifically? Maybe you could talk to where your MA margins are this year versus where you expect them to be next year. Thanks.John Rex: Hey, Justin. Good morning. It's John. Just a few comments on that. So, yes, your overall kind of assessment of second half is correct. A few things I'd point to and then I think that's Tim and Bobby to comment a little bit also on as we talk about Medicare Advantage. Margins and where that goes. I mean, the key elements here so, yes, we are kind of looking at it, getting some things behind us in terms of the actions we're taking, we anticipate taking in the second half. And as you know, really, quite well, eighty percent of our premium revenues reprice on January one.So very significant impact in terms of that as you move into that next year in terms of the impact that creates in terms of off the run rate that you see going into the second half. And I've asked Bobby to maybe comment a little bit specifically on your piece on Medicare Advantage.Bobby Hunter: Yeah. Thanks, Justin, for the question. Thanks, John. So Justin, when you think about, you know, 2026 or 2025, where we're likely to kind of pencil out for the balance of the year here is more in the low end of the new normal range that Tim outlined in his prepared remarks. So I think kind of the two to two and a half percent range, and I'm talking about kinda all broad-based. You would see Medicare in that bucket.And then given the actions that we're taking for 2026, so the meaningful benefit cuts, the plan reductions, the trend that we're pricing towards, we do believe that'll allow us to overcome some of the headwinds, again, tied to, you know, V20 funding cuts and that embedded trend. And expand those margins to a range of two and a half to three percent. Think about us then getting to kind of the midpoint of that range by 2027 and advancing from there. Thanks for the question.John Rex: So, Justin, yeah, really kind of the math that you're looking at here. So continued trend accelerations that we look at through the end of the year while our revenues are staying the same. And then we get to Jan one where the major vast majority of our premium revenues reprice.Stephen Hensley: Thank you. Next question, please.Operator: Our next question comes from Josh Raskin with Nephron Research.Josh Raskin: Thanks. Good morning. I appreciate some of the commentary you've made on 2026 and 2027 even. Do you have an updated view on your long-term EPS growth rate that, you know, was formerly cited as thirteen to sixteen percent at the enterprise level. And then I heard the target margin's obviously updated for Optum Health. But do you have updated target margins for maybe UHC in its entirety as well as the other two segments within Optum?Stephen Hensley: Yeah. Thanks, Josh, for the question. You know, as you can appreciate, as we're just coming back on stream, in the near term, our growth rates do not reflect, I think, the potential of this enterprise. So from it's somewhat academic. But I expect we will pace back steadily to low double-digit ranges and continue to advance from there. And I think importantly, the framework for our long-term growth outlook remains very much intact.From within well-run businesses, reasonable year-over-year organic growth, the compounding effect of deliberate productivity gains, the compounding effect of capital applied in the form of share buyback as we return value and capital to shareholders and the compounding effect of capital used in evolving the business model toward a more expansive view of the healthcare markets. That is less fragmented and more integrated to better serve consumers and the overall system. And the components of that should allow us to continue to grow at strong levels we've experienced in the past. And that's our outlook on it. And, Josh, just maybe a little bit on margin. Maybe Tim has a comment.He made some comments on Medicare particular with the IRA changes. And, Tim, maybe if you just could reflect on those.Tim Noel: Good morning, Jeff. Thank you. So, you know, we talked about the reframing of the fraud-based Medicare Advantage targeted margin range really kind of really not all that different, just the mechanical implications of more revenue coming through the IRA without, necessarily any incremental earnings. Then as Bobby just talked about, you know, we see that pacing to the closer to the midpoint in 2026. And getting there in 2027. On the commercial business, 2026 will be a year where we'll not get all the way into our target margin range seven to nine percent, but certainly see a path to get there thereafter. So really no change bottom line. To the targeted margin range across UHC.John Rex: John, any more? I think just maybe Tim's comment that he made on call in terms of how he thinks about Medicare Advantage with the addition of those IRA dollars and such. Doesn't change really the productivity of the business. It's just that piece of the revenue impacts the margin count calculation that came in piece of revenue that came in without really any earnings attached. To it to when it came in. So similar profile. And in general, I don't think we were actually ever seeing the full portfolio of Opta perform to its full potential.So I think there's that should be strongly additive as well as the emergence of the Optum Insight businesses strong margins that are coming off the platform of more technology-enabled service. So those elements play in, but it is so early in our restart that to me, the discussion of a long-term growth rate seems somewhat academic other than the framework. For our historical outlook remains fully intact. Next question.Operator: The next question comes from Kevin Fischbeck with Bank of America.Kevin Fischbeck: K. Great. Thanks. You know, in your commentary around the guidance reduction, you mentioned across a number of businesses that you had portfolio actions that you're delaying. Can you talk a little bit about what exactly those types of actions were across the businesses? And are those potential savings still something that you think you're gonna execute on, or are those not the right way to think about as, you know, adding those up and then coming up with earnings power number at some point over the next couple of years. Thanks.Stephen Hensley: Clarify the question.Kevin Fischbeck: Yep.Stephen Hensley: I'm not sure I understand the portfolio actually.Kevin Fischbeck: Yeah. You mentioned a number of things, like, when you're trying to bridge, we between, like, you know, the Medicare Advantage. Results this year versus you know, what you've assumed would happen. You put I think you put some buckets in there saying that you were gonna do some things, and then you decided to put them on pause. Is that not the right way to think about it?Stephen Hensley: These are on transactions. Yeah. So I that's a good question because I do think that needs to be clarified. The company pursued kind of a re-evaluation of the portfolio of all of businesses. Last year and we're taking actions to position some of the businesses and divested some that I think is evident in our results. And as I came in and looked at that, my orientation is to pursue more of the performance of the business portfolio that we have, make those businesses perform to their full potential. I think the that portfolio needs to be considered in light of you know, what I think the real performance potential is.And so we stopped that entire activity and some of that was considered in the outlook in the current year, and that has been withdrawn completely. And we are focused on the performance of the businesses that we have, and we'll pick up portfolio assessment somewhere down the road. But right now, our focus is on the portfolio that we have, and we have removed any of that from our outlook.Kevin Fischbeck: Okay. Thank you.Stephen Hensley: Kevin, does that answer your question?Kevin Fischbeck: Actually, what yes. Maybe just to clarify. So are these businesses that you thought you were gonna be losing money and you're now going to keep them focusing on the earnings power going forward? Or was there something around gains on sales or things like that you were gonna recognize from divesting things that you're not gonna include in the package.Stephen Hensley: Oh, I think that's a much more complex issue, Kevin. I think the motivations for thought were better in the hands of others. Others we're let's want to be, let's say, not core, but we're really not to pay the net right now. All solid businesses and we'll continue to run them and optimize their performance and then consider their long-term standing in our portfolio. Next question, please.Operator: Our next question comes from Lance Wilkes with Bernstein.Lance Wilkes: Great. Can you talk a little bit about the management process and strategic review process that you've undertaken with the company and where you are to date with that, maybe providing some insight into what the management process was previously and the changes you've made to it. And then from a strategic review process, would you say you're completed with any sort of strategic review or are there any sort of timeline associated with future strategic review? Thanks.Stephen Hensley: Well, I'm not sure I know what you mean by strategic review, but just to kind of thematically address this probably just seventy plus days in. Kind of returning to what I would call very basic fundamental discipline. So much greater intensity around depth of review of the businesses, underlying financial levers, etcetera. Core, the economic levers in the businesses. You know, basically, just a much more intense sit man monthly management review of business performance, not just on financials, but on operating metrics, on relationships with the external stakeholders, on future potential, on the progress made on remediation efforts and programs offsetting some of the headwinds that we have discussed this morning, like V28 and so forth.So just a really comprehensive business by business review. And assessment of the prospects of the businesses, I'd say, relatively in the near term. Much more broader engagement of the management team and engaging our resources across the enterprise to take a just a very fresh objective look to things that let's say, faster decision making, changes in people. There have been, I think, as Patrick described, pretty far-reaching changes across the entire in motion across our other businesses and across corporate. So I'm just basically rambling to give you a sense that is much more intensive. And leadership team has really engaged exceptionally well like that.And I just think there is a new tone and a new expectation setting in. And then we are going to continue to drill down on these businesses and get much more granular, particularly as we get in and complete the 2026 planning process. So I think that gives you a feel for it.Lance Wilkes: Great. Thanks.Operator: Our next question comes from Lisa Gill with JPMorgan.Lisa Gill: Thanks very much. Good morning. Steve, when you talked about 2026, you talked about the steady improvement, but you also said you need to evaluate investments. How should I think about that for 2026? Are there incremental costs that you need to bring online? You know, other investments that you need to make in the business as we think about 2026. And if we have incremental investments in 2026, how do we think about the returns on those investments in the timeline?Stephen Hensley: Mhmm. So I you know, coming into kinda returning to this environment, you obviously looked at particularly with the results at the cost structures, the organizational approaches that have been taken and so forth, and you know, I think there are meaningful cost opportunities within the enterprise, but I and we are pursuing them with urgency. But I also believe that we should be balanced that there are areas that we have underinvested, and they include areas of OptumInsight where Patrick talked about the performance challenges there. Optum Insight I think, can be a remarkable business, but we need to pay more attention to it, make sure it has stable and deep leadership.And we need to make the investments in the in updating the product offerings, which are largely a portfolio of point-to-point solutions. And with the technology capacities we have and the expertise we have, make them much more compelling end-to-end kind of impacts. And that would be just one example. I think our AI agenda, Sandeep, has gotten real traction on that agenda, and I intend to accelerate it. To really infuse this entire enterprise with an AI-first orientation. And also use that as a means to develop the capabilities to again, revitalize products really across the enterprise.I'd also tell you that, again, in what I'll I'll view as Optum Insight, Divya who's leading that business, the fintech agenda for that could also be compelling and has also been underinvested in. We haven't had excellent and distinctive platform there. And we need to push forward on that. So I think there are so many areas of opportunity that really are near term for us. Do I think they will translate? I think they'll translate into good contributions for 2026, but I think not only we need a little money, we need a little bit of time. And so I do think 2027, 2028 is really where you're going to see acceleration in those for sure in 2027.So does that give you a feel for those kinds of things? And I don't know, Patrick or Divya, if you have other commentary.Patrick Conway: So just briefly building what Steve said and then Divya, feel free to add on. Look, I think Optum Insight and Optum Financial and the AI agenda are a large area of opportunity as we interact with clients and customers. We hear that from payers, providers, others. They want our support in those areas. So I think it's both external and internal. Internal on cost savings external on growth and innovation as Steve alluded to. And Divya, turn over to you if you wanna add more.Divya Surat Devara: Yeah. Lisa, coming into this business and just giving it a fresh look, there's a lot to be optimistic about. Both of these businesses, Optum Insight and Optum Financial. There's some structural tailwinds when you think about it. Firstly, as Steve said, payers and providers are looking for tech-forward solutions to help solve their problems and the headwinds that they face. And coming in, I'm finding that we have deep customer relationships and domain knowledge that'll help us do that. On top of that, combining Optum Insight and Optum Financial, we're able to create unified solutions that are gonna offer the market a lot more financial flexibility, and that's something that the market really needs.So what we're doing is taking all these trends and work coming up with a product portfolio that's AI-based. And we're launching we've already launched this year an AI-powered RCM solution. Later this year, we'll be launching an AI-powered real-time coordination of benefits. So think of this as early innings in our product journey. And we're gonna have more launches coming out in the coming quarters and years which makes me very optimistic about the future of the business. As Steve said, is not an area we've focused in the past, but we have the right strategy. We have the right investments. And we have the right team to go execute. Thank you.Stephen Hensley: And I'll just make two other comments and one pretty basic, and that is you come in and you take a look and you see cost opportunities for sure starting at corporate and the and the corporate versions of the business units. And you basically are sitting back saying, we're gonna we're gonna pull those back, and we're going to make the investments in the businesses that we think can produce remarkable performance for us going forward. High margin businesses, etcetera.And that plays into the long-term growth view, and that is if we execute on those, which have always been in our strategic sites, the contributions of those can be distinctive and plays into you know, a very positive long-term growth outlook.Operator: Our next question comes from Steven Baxter with Wells Fargo.Steven Baxter: Yeah. Hi. Thanks. I think you suggested the long-term target margin for value-based care is now five percent. Think this is also, you know, what you suggested the business earned just recently is 2023 before the onset of the V28. So it just might be helpful to better understand. I guess, what were the old value-based care target margins to compare the five percent to? I heard you, you know, loud and clear talk about, you know, expected stability in 2026. You better help us understand the margin drivers, you know, beyond 2026? With the exception maybe of the NMA repricing, which we already understand to get back to that five percent? Thank you.Stephen Hensley: Yeah. So maybe we'll start with Patrick, and then if John wants to comment about the kind of the change in perspective on margins there. Patrick?Patrick Conway: Yeah. So thanks, Steven, for the question. So you did hear correctly, Optum Health margin all in, six to eight percent. Value-based care, as we sit today, you know, estimating around that five percent level. Really, the issue is the significant revenue hit to the system with V28 and what that meant and adjusting the curve adjusting the impact I'd point you back to the cohorts that we called out. I think this is critical. In years one and two, which is about forty percent of our membership as we stand today in 2025, negative margins. Year's three to four cohorts. Two percent margins. Year five plus, eight plus percent margins.If you look at the progression as we focus on you know, taking risk in markets that we're confident in our ability to perform and in products, primarily HMO. Confident in our ability to perform, focused on employed and contracted positions, you should see those cohort shifts. So years one to two will be more in the range of twenty-five to thirty percent of the portfolio. Years five plus, more forty plus percent. That gets you to that five range in terms of margins. And then as you heard on the services businesses, we'll continue to grow those. And I'd call out in care delivery fee per service. We have an opportunity for both growth and margin improvement.Home health, low double digits, surgical centers in the range of twenty percent, in care deliveries in our clinics, we've got opportunities, and especially in some regions, improve and improve the performance of the care delivery service bucket.John Rex: And, Steven, it's considering the change in the Optum Health margin target, most of that is driven by really the value-based care perspective. And what's going on there is really we are we being a little more circumspect about how long it takes to get these practices into the zone that we needed them to be in. So the appropriate amount of time to get them performing as they should perform that's a component there. The conversion for those that are still mostly fee for service and getting those into a position of where they can actually also start becoming fully accountable practices. Important elements in that.And then this perspective that at five million patients served today, that should be the addressable market is much larger than that. And that we will continue be continuing to do this for a decade as past made in his has stated in his prepared comments and the investments of that take. So little more circumspect about the investments that we need to put in to bring these to bring these into full fully print full production. Patrick noted that some of the longest standing vintages of our or cohorts of members are performing at eight percent plus margins.But it just it's we're giving ourselves more time to get there and also giving ourselves time more investment room, maybe echoing a little on Steve said in terms of the investments we need to make into getting them fully ready and to be performing and that we'll be making these investments for the next decade as we grow this business. Or more. So six to eight becomes a much more rational and better guidance outlook. So good question. Thank you for asking it. Next, please.Operator: Our next question comes from Sarah James with Cantor Fitzgerald.Sarah James: Thank you. Can you talk about any changes you've made in your management review process of underwriting assumptions and conservatism? And the independent party review that you talked about, does that involve any of your underwriting process? Thank you.Stephen Hensley: So yes. First of all, I'll have maybe Tim comment about kind of underwriting perspectives. As well and maybe then Dan Schumacher because kind of from an enterprise point of view, we are looking at you know, let's say, strengthening underwriting and making sure that we are taking it a total enterprise view from a underwriting point of view. So, Tim, you wanna start?Tim Noel: Yeah. Thanks for the question, Sarah. So with respect to know, underwriting and the processes associated with that, know, we still feel like, we have know, very strong people processes in place, to submit product filings, to analyze and assess our business. And I think that's, you know, one of the reasons why we have a very clear view on what's happened in 2025. If there's one change that change would be that I think we're a little bit more respectful of the environment that we're in and the dynamic nature of it. And we're contemplating that as we think about our pricing in all of our businesses, commercial, Medicare.And then we're gonna use those data and analytics on the Medicaid side to approach our partners, our state partners with data-driven insights. As we talk about how to configure rates appropriately moving forward so that revenue mat matches the new acuity of these populations. But, you know, no fundamental change in the processes and people. We're very strong there. And these analytics will frankly drive the approach that we're seeing, which I think is appropriate and respect of what's going on broadly in the health care industry. Dan?Dan Schumacher: Good morning, Jared. This is Dan. So at the enterprise level, we are working to strengthen our forecasting process. We've implemented an, you know, internal audit review that examines our guidance and the work that we put into that. But, also, we're strengthening our actuarial resource base. And to Tim's point, we'll be looking at you know, the underlying trend builds across the company and across membership cohorts as well as the revenue composition. Obviously, revenue's complex when you think about the interactions between you know, risk model changes and so forth. So we'll be doing that as well.And, likewise, building out and strengthening our analytics taking advantage of new approaches, working with Sandeep on the AI front, and pulling in signals earlier and being able to adapt to those more quickly and then propagate them rapidly across the enterprise. So those are some of the things that we have underway.Stephen Hensley: Yeah. And I think we already use third-party experts in our processes. So that would not be anything new. And I think we probably use as much or have most of the resource in the marketplace along those lines and have for years. But at the end of the day, as those processes come to closure, judgments are made and judgments are made about market reads and how markets are predicted to perform. And I think those judgments are some of the areas that are kind of sensitive in terms of outlook right now. And the oversight of those judgments and the conservativeness of them is also something we are taking into place and broadening those decisions across the enterprise.So a good question, but it is definitely among the processes that are under review across the enterprise.Operator: Our next question comes from Andrew Mok with Barclays.Andrew Mok: Hi. Good morning. Wanted to follow-up on Medicare margins. If we think about the three patient populations in Medicare Advantage, retail, group, and special needs. Can you compare the relative margin profiles and different paths of margin recovery for each including which population is most addressable near term. Thanks.Bobby Hunter: Please. Yeah. Hey. Good morning, Andrew. Bobby here. So yep. When you again, overall margins for 2025, think about two to two and a half percent 2026 expanding to twenty-two point five to three. Yeah. We talked about early in the year some of the pressures that we were seeing in the group business in particular with the trend pressure kinda overweight in that area, you know, I would say that phenomenon has continued. We continue to see certainly pressure the medical side across all populations, but that one in particular has been elevated know, group, as you kinda know, does have the opportunity to reprice each year, not dissimilar from, you know, individual MA.And we are pursuing those discussions with our group customers. So think about the majority of those being able to be repriced on a given year, and that is absolutely kind of the path that we're moving down. On the retail and snip portions, you know, I would say both performing, you know, generally in line. Obviously, more of our growth this year is coming in both the D SNP and C SNP space. We saw that in the AP. We've continued to see that as the years progress. On balance. You know, that growth is accretive to the enterprise. Those are areas that we're going to continue to focus.I think we have the broad care management tools you know, really that kind of best equip us in partnership with some of our value-based care providers like Optum to really effectively manage that population. That's gonna be an area you continue to see us lean into, heavily and bring the full capabilities and assets of the enterprise. And on the retail side, you know, we talked about, obviously, the different approach we're taking to trend for 2026. And different approach that we're taking to the products, the benefits, exiting a significant number of plans and obviously impacting it Tim noted, about six hundred thousand plus members that is predominantly in the PPO space.And think about roughly a third of those is kind of full market or submarket exits. So, you know, meaningful adjustments coming both on the other individual side and the group side to help advance that margin progression for 2026.Stephen Hensley: Thank you. Next question, please.Operator: Our next question comes from Ann Hynes with Mizuho Securities.Ann Hynes: Great. Thank you. I don't know if you addressed it on the call, but can you remind us what your target margin is for Medicaid and what you would expect it to be in 2026. And then just a follow-up, John, you had talked about eighty percent of the premium next year. Will increase because the pricing cycle should improve in 2026 for the industry. Can you give us a compounded increase that you expect? That'd be great. Thank you.Michael: Thank you for the question. For 2025, we expect breakeven performance for a non-dual core Medicaid business under community and state. Our 2025 Medicaid earnings outlook is down modest persistent high medical trend stemming from care usage levels that are really higher than we realized in the final stages of redetermination. And also increased service intensity per encounter as identified within our claims data. We do expect some degradation with our cost benefits ratio driven by the twelve eighteen month lag that we see in our core Medicaid rating cycle process. And as we think about 2026, we contemplate negative margins at that time anywhere from negative one to negative one point seven percent. Thank you for the question.John Rex: And this is John following up on the rest of your question here. A few comments. So I'm gonna ask some of the UnitedHealthcare people to contribute to this here. But as Bobby and Tim have explained, a lot of what happens in Medicare Advantage, you know, is the benefit cost trend assumptions are building in and they talked to looking towards the about a ten percent trend for 2026 with the actual rate of premium increase determined by what CMS has come out with. But let's get a little deeper into that and talk about specific components, maybe even get into commercial and some of the things that we're doing in there.Tim, I'll lead it with you and just go ahead.Tim Noel: Yeah. So answering the question around, you know, our long-term margins in the Medicaid business itself, you know, excluding the dual special needs plans in Canadian state. The rated margin, that we attempt to attain with the states is around a two percent margin. Historically, we've talked about blending to a three to five percent margin within the community and state segment. Given the adjustments we've talked about around Medicare Advantage broadly, moving from three to five to two to four because of the impact of the inflation reduction act, we'd expect that to be, you know, mirrored in the community and state growth targets.So, you know, two to four still in community and state or adjusted to in community state and Medicaid would be kind of a two percent targeted margin.John Rex: And Anne, in terms of your you know, the point you were making about kind of premium increases one would expect in 2026 as you go into that overall on the eighty percent of premiums renewal. So Bobby and Tim, shaping up what happens in kind of those businesses, those government program businesses and the premiums coming from those customers and then what they're doing in the benefit design underneath there. And then maybe it'd be helpful if Dan Keter comment a little bit on some of the pricing expectations in commercial markets and what he's seeing there because that's another important part of what's driving that premium increase in that marketplace.Dan Schumacher: Yeah, John. Sure can. 2025, as noted in Tim's remarks, trend in the commercial group business has materialized a hundred basis points above our expectation, which has created some trend pressure I'm sorry. Trend and margin pressure. So we are well below our margin range for the commercial business of seven to nine percent this year. As we look to 2026, we're pricing for margin recovery in both the exchange business and the group business. This will lift our margins to be closer to but modestly short of our target margin range of seven percent to nine percent. We expect to recover into that range for 2027, as been previously noted.To provide that margin expansion and recovery in 2026 with our trend outlook to be above eleven percent. We are pricing with that fully in mind.Dan Schumacher: Hey, Anne. This is Dan. Just to round it out in terms of the premium increases, you know, so what Dan just described in the commercial business, you should think in terms of, you know, double digit on that one. On the Medicaid side, we're operating at about a combined six percent premium increasing 2025 and would expect that to be comparable as we move into 2026. And then obviously on the Medicare side, as John mentioned, that would track with what the CMS adjustments were. K. Next question, please.Operator: Our next question comes from Matthew Gillmor with KeyBanc.Matthew Gillmor: Hey. Thanks for the question. So the settlements you called out, they're part of the discrete items. Can you get some detail on nature of those settlements? Are those mostly tied to value-based care contracts and Optum Health? And if that's the case, can we think about the Optum Health network 2025 as being burdened by about one and a half billion of those settlements that hopefully don't repeat next year?John Rex: Matt, John Rep here. So I wouldn't call it necessarily mostly tied to that. It is across businesses. Think of these things as ranging from elements like you've described, but I would put it more in the context potentially in some areas that company receivables we have from other companies that we from for which we have are we started questioning whether or not they're collectible. And so as it moved into that zone, we've taken we've taken some provisioning for those. Other areas where just disputed items. And in this business, you know, there can be disputed items that persist for some period of time.And think as we were taking a fresh look and we are coming to come out with our outlook for the year, making sure that we had contemplated all those so we could get some of those settlement items out of the way. So think about it as both. In the zone of receivables where we question the collectability, maybe a dispute with a customer over some over amounts over amounts and these dating back a year or more. Sometimes in terms of where they might be. Sometimes with providers, also, in terms of areas we were, that we were looking at.So it's really a collection of items that we that we came at, but I wouldn't call it predominantly. I mean, there's there's certainly a there's certainly a good amount of that sitting in OptumHealth too. But I wouldn't call it predominant in terms of those amounts. So that gives you a little flavor for some of the items that we're trying to...Stephen Hemsley: Generally split them so they get some idea of what they're overcoming.John Rex: Yeah. I would say kind of within OptumHealth, think of that kind of as in the zone of, like, take the full amount of probably about half a billion or so sitting within OptumHealth. We'd call it we called on a call Tim called on a call eight hundred and fifty million within UnitedHealthcare and then a couple hundred million in Optum Insight. And little under a hundred million in that zone in OptumRx and then a smattering of a few other items, probably accounting for about a hundred million or so. That would be, I'd call, a corporate items and such that we that across the enterprise. So that should give you the granulate granularity you need. Okay?Next question, please.Operator: Our next question comes from Jessica Tassan with Piper Sandler.Jessica Tassan: Hi. Thanks so much for taking the question and for the detail this morning. When we think about the Medicare margin recovery, can you help us understand the split and timing between kind of MLR improvement and then incremental operating leverage, if any, and your updated MA margin targets kind of fully contemplate the benefit of efficiencies you might harvest from AI at UHP. Thanks.Bobby Hunter: Good morning, Jessica. Thanks for the question. So, you know, obviously, when we've outlined the number of actions that we're taking to pursue the margin recovery this morning. They've really been items oriented around what we're doing with optimizing our plan design, ensuring that we're investing in durable and, you know, plans are designed around care management, enabling care management, we've made meaningful benefit adjustments. So all the kind of levers that are in our control related to the product design, operational, cost efficiency is absolutely something that we will continue to drive.We are partnered incredibly closely with Sandeep and the team at Optum around different use cases of, you know, how AI can not only drive efficiency, but also help inform the forecast in terms of both kinda how we respond to headwinds or challenges as well as kinda how we identify solutions and can bring those to stakeholders. Think about kind of all of those, you know, really in the mix as we think about opportunities to, you know, leverage those efficiencies, drive margins, and certainly will be supportive of our twenty-seven and beyond, you know, kind of range that I've talked about where we'll be at the midpoint or above in that two to four percent guidance.Stephen Hensley: Okay. We have time for one more question. So please, next.Operator: And our last question comes from Ben Hendericks with RBC Capital Markets.Ben Hendericks: Great. Thank you for squeezing me in. In light of your business line review and your reorientation of some businesses and balancing that with a sustained commitment to value-based care, I'm wondering if there's any changes to how you're thinking about the breadth and scale of care capabilities that you want to add to support VBC. And specifically, I'm thinking about kind of commitment to assets like the pending meta acquisition and the expected closing there. Thanks.Stephen Hemsley: Sure. Do you want to comment on the MedAssist and then Patrick maybe comment about kind of the broader question there?John Rex: Yeah. Ben, John Rex. Yeah. So we're about looking forward to closing the Amedisys transaction here as we work through the process. We are still working through that process. So as I as I mentioned in my capital comments on the call earlier, I mentioned that's one of the items on our in our in our minds as we think about rest of year. But we continue to work through that process with the regulators. And so productive way.But committed to those kind of assets and certainly very committed to capabilities where we can serve people in the home, super important in terms of foundational part of value-based care in terms of how we actually serve them and serve them well. Gives us a lot more reach into serving other people also. And I'll have Patrick maybe comment a bit.Patrick Conway: Yeah. So thanks for the question, and I'll on the clinical rationale and then pass it off to Chris to hit some clinical operational points. As many of you know, I'm practicing position. It's about patient need. For value-based care, we need clinical assets. We need assets in the home and capabilities and clinicians in the home. We need mental and behavioral. We need specialty care. We need ambulatory surgical centers. You need serious illness care. You need the breadth. We have those component parts in Optum Health. And those allow us to serve people's physical, mental, social, and financial needs. To broaden it out. To Optum Insight as well. That platform for value-based care is distinctive.It has huge growth potential as John described earlier and Steve. And importantly, it's a pathway to a better performing US health system. That achieves better health outcomes better experience, and lower cost for the people we serve. I would like Chris to just talk briefly because then you have to execute on that out. On that. You know, with fidelity everywhere about some of the work there.Krista Nelson: Yeah. Thank you so much for the question. So I think what I'll just add, Patrick, commented a lot on the work we're doing across our value-based care platform to stabilize the business and provide meaningful growth in the future. Maybe just a couple comments on some of the other care delivery services that we offer that really enable that integrated delivery system to come to life. Whether that is you know, investments in ancillary services, whether that's growth in home health, whether that's growth in our ASC platform, those will be things that we consider.But most urgently and importantly, the team is really focused on how do we make sure we drive know, the best productivity, the best performance, the best payment yields, and some of the near-term opportunities we have to deliver on our on our services businesses in the short term while we enable further growth for the long term. Thanks for the question.Stephen Hensley: So that's all we have time for today. I would thank you all for joining us. We look forward to speaking with you again in a few months, and I'll find you I think you'll find those to will be even more specific and detailed, but as well a little deeper from a strategic point of view as we continue to progress through our review here and we look forward to those engagements and the engagements with you that we have in the meantime before our next quarterly review. So thank you for joining us. We appreciate your interest and attention. Thanks.Operator: And ladies and gentlemen, this concludes today's call. Thank you for your participation. You may now disconnect.