Meituan customer service stated that the refund not arriving may be due to delays from the bank or payment provider

The topic of "Meituan refunds not arriving" has sparked heated discussions today, with multiple consumers reporting difficulties in obtaining refunds for their orders on Meituan. Some consumers even claimed that refunds approved in 2018 were only recently returned to their bank accounts. Others reported disputes between Meituan and merchants during the refund process. In response, Meituan customer service personnel stated that the specific timing of refunds depends on the payment method, typically taking 1 to 3 business days to process. If an order has been refunded but the amount has not yet arrived, it may be due to delays in processing by the bank or payment provider, and consumers can contact for assistance in verifying the refund status. Cases of refunds not being processed for many years are "relatively rare." Additionally, several consumers questioned why refunds did not return via the original payment method but instead went into the Meituan wallet, which has been criticized as "indirectly forcing consumers to use Meituan services."