HSBC Customer Who Lost $32,550 to Scammers Receives Small, ‘Goodwill’ Reimbursement From Bank After Two-Year Battle: Report
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A customer of HSBC lost $32,550 to a scammer posing as a government official. After a two-year battle, she received a goodwill reimbursement of $6,170, which is less than a fifth of her loss. Initially, HSBC refused to reimburse her, claiming she was responsible for disclosing her account details. Despite her pleas for full reimbursement, the bank maintained its stance, leading Qian to accept the partial compensation.
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