Tencent inaugurates new Malaysia office to strengthen global digital innovation and technology operation capabilities

Chinese technology firm Tencent announced Monday the opening of its new office at Menara 1 Sentrum, marking the latest milestone in the company’s Malaysian growth story. This expansion reflects the next step in Tencent’s long-term commitment to the local ecosystem, while also leveraging the local environment, talent, infrastructure, and connectivity to serve as a strategic international base, the firm said in a statement. Since entering the Malaysian market back in 2013, Tencent has been an active part of Malaysia’s fast-growing digital economy, driving innovation and value creation across games and entertainment, payments, artificial intelligence (AI) and cloud. In 2025, Tencent Malaysia also doubled the size of its workforce, and is on track to achieve strong double-digit growth by the end of 2026, with more than 90 percent of its Malaysia team being highly skilled professionals in development operations, data analysis, content compliance, and customer experience—reflecting the company’s commitment to developing local talent. The new office will serve as a strategic base for Tencent’s international growth effort, offering space for up to 500 staff and allowing for additional expansion as the operation scales. This new office will house Tencent’s global tech, digital innovation, and customer experience (CX) team, which centralizes various high-value digital functions, strengthening Tencent’s global operations and contributing directly to the local economy and tech value chain. “Tencent’s expansion in Malaysia demonstrates the growth of our digital economy and the ability of the local workforce to meet the demands of leading internet companies in today’s deeply interconnected global economy, “We welcome Tencent’s continued commitment and investment in Malaysia as a strategic base for talent development and global collaboration,” said Gobind Singh Deo, the Minister of Digital, Malaysia. Meanwhile, Judy Wong, Country Manager of Tencent Malaysia, said Malaysia’s strong digital infrastructure, supportive policies, and highly skilled talent make it an ideal base for digital innovation. “This new office marks the beginning of an exciting next chapter, where we will deepen our cloud and AI innovation partnerships, support Malaysia’s digital ambitions, cross-border collaboration, and continue nurturing local creative and technology talent,” he added. Looking ahead, Tencent Malaysia is expanding its partnerships and business engagements to support the country’s rapidly growing digital ecosystem. At the opening ceremony, Tencent Cloud signed a memorandum of understanding with Opensys Technologies and Boost to drive ecosystem collaborations with partners to deploy Tencent Cloud’s PalmAI, strengthening the country’s position as a testing ground for cutting-edge digital innovation. Tencent is also deepening its involvement in Malaysia’s broader digital economy, in areas such as cross-border growth through tourism, gaming & esports, and education. It is noted that with the 2024 integration of Weixin Pay with PayNet, visitors from China are now able to make transactions in Malaysia via Malaysia’s DuitNow QR payment regime, lending significant support to small businesses and the broader economy. As a result, transactions via PayNet surged 3 times year-over-year during China’s famous Golden Week in early October. Meanwhile, more merchants in Malaysia are embracing Weixin/WeChat’s ecosystem, helping key merchants like KLIA Express with the launch of its new Weixin Mini Program to capture significant business from Chinese tourists, in support of the country’s “Visit Malaysia 2026” campaign. In esports and digital entertainment, Tencent is exploring opportunities to anchor more international esports tournaments and creator-driven events in Malaysia, reinforcing the nation’s growing reputation as a regional hub for competitive gaming and digital culture. To sustain the growth of the gaming industry in Malaysia, Tencent, through Level Infinite, has also partnered with Claz’room College to provide academic mentorship and internship opportunities to local students. As Tencent accelerates its international expansion, Malaysia, with its vibrant ecosystem, digital-ready talent, and forward-looking digital policies, is poised to serve as a key hub powering innovation, connectivity, and digital experiences across the globe, said the statement. Tencent launches new payment solution to enable merchants to accept local payments outside of China