Prudential Financial partners with Pace to automate insurance operations using AI agents, saving thousands of hours of work.

In New York, Pace, the workforce agency for insurance, has been selected by Prudential’s Individual Life Insurance (ILI) division to enhance service delivery. By utilizing Pace’s AI-driven agents, Prudential’s ILI business aims to streamline policy servicing and enhance quality assurance initiatives. The initial batch of automated systems has been launched, handling a substantial workload equivalent to thousands of hours. This collaboration between Pace and Prudential showcases the strategic advantages of leveraging AI technology.