Freshworks Acquires FireHydrant to Boost AI-Powered IT Operations
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Freshworks Inc. has signed an agreement to acquire FireHydrant, an AI-powered incident management software provider. The integration will combine Freshservice’s IT Service Management with FireHydrant’s IT Operations Management platform, creating a unified AI-native ServiceOps solution. The acquisition is expected to close in Freshworks’ first fiscal quarter of 2026, subject to customary closing conditions.
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